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SMTP/POP does not work if SmarterTrack server and mail server both have IPv6
Problem reported by Jesper Høy - 12/29/2019 at 8:11 AM
Resolved
Results in "cannot connect" error.

Our server running SmarterTrack has IPv6 and so does Microsoft Exchange Online (Office 365).

I confirmed this issue by making some fake DNS records (with only A-records and no AAAA-records) for the Exchange Online servers after which SMTP/POP works. However this is not a viable solution as the Exchange Online server IP address could easily change at any time.

SmarterTrack Enterprise Edition Build 7265 (Nov 22, 2019)

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Emily Ward Replied
Employee Post
Hello Jesper,

Thank you for letting us know about this issue.  I've submitted this to our developers to look into further.
Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Andrea Rogers Replied
Employee Post
Hello Jasper,

I wanted to let you know that Build 7719 (Feb 18, 2021) resolves this issue. Please let us know if you continue to have any trouble in this regard post-upgrade.

Kind regards,

Andrea Rogers
SmarterTools Inc.
877-357-6278

www.smartertools.com

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