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SMTP/POP does not work if SmarterTrack server and mail server both have IPv6
Problem reported by Jesper Høy - 12/29/2019 at 8:11 AM
Resolved
Results in "cannot connect" error.

Our server running SmarterTrack has IPv6 and so does Microsoft Exchange Online (Office 365).

I confirmed this issue by making some fake DNS records (with only A-records and no AAAA-records) for the Exchange Online servers after which SMTP/POP works. However this is not a viable solution as the Exchange Online server IP address could easily change at any time.

SmarterTrack Enterprise Edition Build 7265 (Nov 22, 2019)

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Employee Replied
1/3/2020 at 8:11 AM
Employee Post
Hello Jesper,

Thank you for letting us know about this issue.  I've submitted this to our developers to look into further.
0
Andrea Free Replied
2/23/2021 at 5:05 PM
Employee Post
Hello Jasper,

I wanted to let you know that Build 7719 (Feb 18, 2021) resolves this issue. Please let us know if you continue to have any trouble in this regard post-upgrade.

Kind regards,
Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com
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