Email when ticket is assigned

Question asked by Renato - 12/23/2019 at 3:41 AM

Answered

Ho is possible to send the email to the operator that is assigned the ticket created on web interface or email?

Im using auto assign!

Ex: a user create a ticket, round robin assign the ticket to operator A. When the ticket is assigne need that the OPERATOR A got an email with created ticket then if he decide to answer via email or via web

regards

3 Replies

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Employee Replied

12/23/2019 at 7:31 AM

Employee Post Marked As Answer

Renato,

You can use the Events feature within SmarterTrack for this:

http://help.smartertools.com/SmarterTrack/current/Topics/Settings/Events/NewEvents.aspx

Renato Replied

12/24/2019 at 2:58 AM

Hi Ben, thanks for your help,

i was trying to follow your indication but it seems not work always at same way.

One time i got email from created another time i got email from transfered many time i dont get email.

Do you have any flow to follow?

Employee Replied

12/26/2019 at 9:24 AM

Employee Post

Renato,

Since your SmarterTrack license key has active Maintenance and Support, it may be worthwhile to submit a support ticket and have one of our technicians take a closer look to see why this doesn't seem to be working properly.

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