Email when ticket is assigned
Question asked by Renato - 12/23/2019 at 3:41 AM
Answered
Ho is possible to send the email to the operator that is assigned the ticket created on web interface or email?
Im using auto assign!

Ex: a user create a ticket, round robin assign the ticket to operator A. When the ticket is assigne need that the OPERATOR A got an email with created ticket then if he decide to answer via email or via web

regards

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Employee Replied
Employee Post Marked As Answer
Renato,

You can use the Events feature within SmarterTrack for this:

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Renato Replied
Hi Ben, thanks for your help,

i was trying to follow your indication but it seems not work always at same way.
One time i got email from created another time i got email from transfered many time i dont get email.

Do you have any flow to follow?

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Employee Replied
Employee Post
Renato,

Since your SmarterTrack license key has active Maintenance and Support, it may be worthwhile to submit a support ticket and have one of our technicians take a closer look to see why this doesn't seem to be working properly.

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