SM latest MAPI beta issues

Problem reported by echoDreamz - 12/22/2019 at 1:03 AM

Resolved

1. Marking emails as read through Outlook using EAS results in those emails coming back as unread several minutes later (also come back as unread in webmail as well).

2. Emails dont seem to deliver properly to outgoing gateways. They just spool up in queue randomly. Some emails send OK, some do not.

3. CSS issues with "Overview" tabs, text not properly centered

4. Loading the sysadmin/manage (domain list) area takes many minutes to load

5. Loading a domain's settings from the sysadmin/manage area takes a while to load

6. Confusion with app passwords, MAPI (Outlook 2013+) password doesnt seem to work for Outlook 2019, have to use the MAPI/EWS (Apple Mail ....) password.

7. Deleting all items from a folder (mainly the deleted items folder) results in nothing happening, the items do get deleted, but the browser does nothing to indicate that. You can no longer move between folders, the only option is to refresh the browser.

10 Replies

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Sébastien Riccio Replied

12/22/2019 at 3:18 AM

4. Loading the sysadmin/manage (domain list) area takes many minutes to load
5. Loading a domain's settings from the sysadmin/manage area takes a while to load

Just wanted to say we updated our test environnement (clone of production with, 5200+ domains, 22k+ users) and we don't seem to have this issue.

Kind regards

Sébastien Riccio

System & Network Admin

https://swisscenter.com

echoDreamz Replied

12/22/2019 at 2:46 PM

Another big issue, we have users reporting that they are getting emails that are addressed to other users...

Seems like something is happening when the mailbox name matches. IE bob@domainA.com is receiving emails for bob@domainB.com.

echoDreamz Replied

12/22/2019 at 3:17 PM

POP is also randomly failing for users with exceptions related to mailbox issues.

[2019.12.22] 15:07:12.793 [xxxxx][20360319] Error: The group file D:\SmarterMail\Domains\xxx\Users\xxx\Mail\Inbox\2019_12_8.grp is corrupt; StackTrace:    at MailService.Mailboxes.StoredMailMessage.get_MessageBoundary()
[2019.12.22]    at MailService.Mailboxes.StoredMailMessage.FeedMessage(MessageByteFeederDelegate messageFeeder, Int32 tryMilliseconds)   at MailService.TcpServerLib.POP.POPSession.RETRAsync(String argsText)15:07:12.793 [xxx][20360319] From: System Administrator
[2019.12.22] To: <REMOVED>Date: Sun, 22 Dec 2019 15:07:12 -0700Subject: Message removedA message has been removed from this mailbox by an entity other than this program, probably by a virus scanner.This message is a replacement for the missing message.15:07:12.793

Windows Defender doesnt touch our SM data array at all, fully excluded. So not sure what is causing this.

Sébastien Riccio Replied

12/22/2019 at 7:46 PM

Another big issue, we have users reporting that they are getting emails that are addressed to other users...

Could this ticket be related to the same issue?

https://portal.smartertools.com/community/a92663/email-goes-to-wrong-user-and-the-wrong-domain.aspx

Sébastien Riccio

System & Network Admin

https://swisscenter.com

echoDreamz Replied

12/22/2019 at 9:49 PM

I truly don't know the answer to that Matt. If I send a message to user@domain-1.com and it reaches user@domain-2.com (which is an alias) I see this as a major issue.

100% our issue here, except that user@domain1 and user@domain2 are mailbox accounts, not aliases. We also have this happening with the domain primary admin accounts (system.domain.admin) which our CP creates for each domain it manages.

Im seeing the system.domain.admin@domain1.com has password expiration/complexity warning emails meant for system.domain.admin@domain3.com and system.domain.admin@domain44.com, meanwhile, if you login to system.domain.admin@domain3.com it doesnt have the emails that were meant for it, but instead it has emails meant for other system.domain.admin accounts on other domains.

Employee Replied

12/23/2019 at 3:45 PM

Employee Post

Chris, I wanted to provide feedback to your questions/concerns.

1. Marking emails as read through Outlook using EAS results in those emails coming back as unread several minutes later (also come back as unread in webmail as well).

What version of Outlook are you using with EAS. I have connected Outlook 2013 and Outlook 2016 via ActiveSync against our production machine (also running the latest public BETA build) and messages in Outlook and webmail are remaining unread. I have even marked entire folders are read. Do you have replication steps for this?

2. Emails dont seem to deliver properly to outgoing gateways. They just spool up in queue randomly. Some emails send OK, some do not.

There have been a couple tickets submitted seeming similar behavior. We are investigating this issue further.

3. CSS issues with "Overview" tabs, text not properly centered

Can you provide a screenshot of the oddity and also the browser and version in which you see this?

4. Loading the sysadmin/manage (domain list) area takes many minutes to load

Can you provide a DotTrace and/or DotMemory while this occurs? Are the network calls taking a long time to resolve? What is the CPU and memory usage while loading the domain list? You can PM me if you'd like me and/or Matt Petty to profile your system for you with a convenient time.

5. Loading a domain's settings from the sysadmin/manage area takes a while to load

Can you provide a DotTrace and/or DotMemory while this occurs? Are the network calls taking a long time to resolve? What is the CPU and memory usage while loading the domain settings page? You can PM me if you'd like me and/or Matt Petty to profile your system for you with a convenient time.

6. Confusion with app passwords, MAPI (Outlook 2013+) password doesnt seem to work for Outlook 2019, have to use the MAPI/EWS (Apple Mail ....) password.

Were you using the EAS app password for Outlook previously? If so, EAS does not work with Outlook 2019. When configuring your account with Outlook 2019, it might be setting up the account to use MAPI which would require the MAPI/EWS app password. Regardless, can you provide more details about this issue?

We had this issue several weeks ago in-house, but the issue was resolved. It had to do with a race condition with SignalR. The folder contents were being deleted faster than SignalR was notified to send the start signal. So SignalR was basically waiting for the response which had already been sent. We haven't experienced this scenario since the fix. I have tested against several test accounts with 3000 - 10k+ messages without replication of the issue. What are your replicate steps? Any more information would be helpful.

8. We have users reporting that they are getting emails that are addressed to other users...seems like something is happening when the mailbox name matches. IE bob@domainA.com is receiving emails for bob@domainB.com.

I sent you a private message regarding this issue

9. POP is also randomly failing for users with exceptions related to mailbox issues (Windows Defender doesn't touch SM data array at all--fully excluded).

We are currently investigating this issue. That message about virus scanner is a generic message that is sent when POP is unable to find the group file successfully. It is possible that this issue may be resolved with the fix for #8. Regardless, we will continue to investigate to determine the underlying cause.

Sébastien Riccio Replied

12/23/2019 at 4:00 PM

2. Emails dont seem to deliver properly to outgoing gateways. They just spool up in queue randomly. Some emails send OK, some do not.
There have been a couple tickets submitted seeming similar behavior. We are investigating this issue further.

Just wanted to add some info about this.

I think the "randomly" is because it happens only for mails that are sent out by automatic forwarding. I just opened a thread about it here:

https://portal.smartertools.com/community/a92706/sm-public-beta-automatic-forwarding-broken-when-using-an-outgoing-gateway.aspx

Sébastien Riccio

System & Network Admin

https://swisscenter.com

Gabriele Maoret - SERSIS Replied

12/27/2019 at 1:43 AM

We have the same POP3 problem than ECHO DREAMZ with GRP corrupted error from on many mailbox with many user that receive errors.

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS

Currently manages 7 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 6 on-premise for customers who prefer to have their mail server in-house)

echoDreamz Replied

1/8/2020 at 11:50 PM

For anyone that sees this, as of the latest beta...

1. Fixed

4. Fixed

5. Fixed

6. Fixed

7. Fixed

The issue with mailboxes receiving other user's mail has been fixed as well. The POP3 corrupt GRP issue seems to be gone as well.

Gabriele Maoret - SERSIS Replied

1/9/2020 at 3:35 AM

We still abbimao some users who could not download some e-mail via POP3 (before it was much worse: POP3 was completely blocked).

From the detailed POP3 LOG you see this:

[2020.01.07] 15:45:02.284 [79.59.4.67][63925479] RETR

[2020.01.07] 15:45:02.284 [79.59.4.67][63925479] RETR failed to FeedMessage for message 1 (UID: 1).

The BIG problem is that sometimes (I couldn't understand why) the email is deleted from the server as if the POP3 download had been successful, but the email never arrived on the client ...

P.S.: no more GRP corruption error in log files...

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS

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