Smartermail sending old mails after restart
Problem reported by Mohammed Issah - 12/17/2019 at 5:06 AM
I'm using version 16.3.6733.  Ocassionally (approx every 2 weeks) Smartermail becomes very slow and practically stops sending mails.  When we reboot the server, SM resends old mails that were sent maybe months before. 
Is there something I have to do to say clear the mail queue or some other housekeeping activity?

Thanks and regards


4 Replies

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Employee Replied
Employee Post

The release you're currently using is 24 minor releases behind the final release of SmarterMail 16 (16.3.6989).  There were a lot of bug fixes in between those two releases, so the first thing I would recommend trying is to upgrade to that release and see how things behave.
Mohammed Issah Replied
Thanks for the response.  How do I get the 24 minor releases?

echoDreamz Replied
https://www.smartertools.com/smartermail/downloads#/pills-previousbuilds you have to login to your SmarterTools account to access the older v16 builds, but you can get them at the URL above.
Kyle Kerst Replied
Employee Post
Mohammed, also, you do not need to upgrade to each minor update. You can perform a minor update to the latest release of SmarterMail v16 using these links here: 

If you require further assistance with this I recommend getting a support ticket submitted at your earliest convenience so we can help narrow down the root cause. Have a great day!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278

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