Smartermail sending old mails after restart

Problem reported by Mohammed Issah - 12/17/2019 at 5:06 AM

Submitted

Hi,

I'm using version 16.3.6733. Ocassionally (approx every 2 weeks) Smartermail becomes very slow and practically stops sending mails. When we reboot the server, SM resends old mails that were sent maybe months before.

Is there something I have to do to say clear the mail queue or some other housekeeping activity?

Thanks and regards

issah

4 Replies

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Employee Replied

12/17/2019 at 7:39 AM

Employee Post

Mohammed,

The release you're currently using is 24 minor releases behind the final release of SmarterMail 16 (16.3.6989). There were a lot of bug fixes in between those two releases, so the first thing I would recommend trying is to upgrade to that release and see how things behave.

Mohammed Issah Replied

1/21/2020 at 7:08 AM

Thanks for the response. How do I get the 24 minor releases?

issah

echoDreamz Replied

1/21/2020 at 1:33 PM

https://www.smartertools.com/smartermail/downloads#/pills-previousbuilds you have to login to your SmarterTools account to access the older v16 builds, but you can get them at the URL above.

Kyle Kerst Replied

1/21/2020 at 4:31 PM

Employee Post

Mohammed, also, you do not need to upgrade to each minor update. You can perform a minor update to the latest release of SmarterMail v16 using these links here:

Download: https://www.smartertools.com/downloads/SmarterMail16_Setup.exe

Instructions: https://portal.smartertools.com/kb/a2855/minor-upgrade-of-smartermail.aspx

If you require further assistance with this I recommend getting a support ticket submitted at your earliest convenience so we can help narrow down the root cause. Have a great day!

Kyle Kerst Acting IT Manager SmarterTools Inc. www.smartertools.com

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