Authenticated Users not showing on latest release of SmarterStats
Problem reported by David Sanchez Aniceto - 11/4/2019 at 5:17 AM
Submitted
Hello
After upgrading to latest release Build 7235 (oct. 23, 2019), Authenticated Users 
do not show.

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Derek Curtis Replied
Employee Post
Hi, David

Do any authenticated sessions show up? Meaning, does the report end after a certain date or are you not seeing any authenticated users, regardless of date?
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
0
David Sanchez Aniceto Replied
i am not seeing any authenticated users even the ones before we did the upgrade.
0
David Sanchez Aniceto Replied
Countries, regions and cities are not showing either.
0
Derek Curtis Replied
Employee Post
Thanks, David. I've asked our support team to get a ticket started with you. We'll probably want to grab some of your logs. So, look for that ticket shortly. 
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
0
David Sanchez Aniceto Replied
Any news about this. It has been a month without news or fixes.

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