Hi, David

Do any authenticated sessions show up? Meaning, does the report end after a certain date or are you not seeing any authenticated users, regardless of date?

i am not seeing any authenticated users even the ones before we did the upgrade.

Countries, regions and cities are not showing either.

Thanks, David. I've asked our support team to get a ticket started with you. We'll probably want to grab some of your logs. So, look for that ticket shortly. 

Any news about this. It has been a month without news or fixes.

+1
Same problem with this version

Screenshot from browser:

Yeah, this new build has a lot of issues.

i'm having the same issue with Authenticated Users and Countries not showing up. All fields are checked in logs. This used to work until the latest update.

Any update on this? I'm launching a new site in 2 weeks where location based stats are very important.

Did this get resolved?

We have no current issues reported involving Authenticated Users. If you are concerned though I recommend submitting a ticket with us including an example log file as we'd be happy to get it tested for you. Have a good one!

Hi Rav,

In Build 7422 (Apr 27, 2020) we released the a fix for "Authenticated Users report returns no results." If this is the same issue you are seeing make sure you are running the latest build of SmarterStats. And if you are still seeing an issue with this please open a support ticket for additional assistance.