Authenticated Users not showing on latest release of SmarterStats
Problem reported by David Sanchez Aniceto - 11/4/2019 at 5:17 AM
Submitted
Hello
After upgrading to latest release Build 7235 (oct. 23, 2019), Authenticated Users 
do not show.

9 Replies

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0
Derek Curtis Replied
Employee Post
Hi, David

Do any authenticated sessions show up? Meaning, does the report end after a certain date or are you not seeing any authenticated users, regardless of date?
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
0
David Sanchez Aniceto Replied
i am not seeing any authenticated users even the ones before we did the upgrade.
1
David Sanchez Aniceto Replied
Countries, regions and cities are not showing either.
0
Derek Curtis Replied
Employee Post
Thanks, David. I've asked our support team to get a ticket started with you. We'll probably want to grab some of your logs. So, look for that ticket shortly. 
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
2
David Sanchez Aniceto Replied
Any news about this. It has been a month without news or fixes.
0
oleschri Replied
+1
Same problem with this version

  • log files definitely contain the cs-username field
  • does not depend on selected ui language (German / English)
  • has worked in older versions

Screenshot from browser:
0
echoDreamz Replied
Yeah, this new build has a lot of issues.
0
Kevin Carmichael Replied
i'm having the same issue with Authenticated Users and Countries not showing up. All fields are checked in logs. This used to work until the latest update.
0
Kevin Carmichael Replied
Any update on this? I'm launching a new site in 2 weeks where location based stats are very important.

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