Emails disappearing in Outlook 2016 using EAS
Problem reported by Ben Kiser - 10/8/2019 at 8:57 AM
Submitted
We are using EAS and Outlook 2016.  We have one employee that is having an issue in both Outlook and on his iPhone.  If he opens and email when he goes and opens another one the one he just had opened disappears.  If he logs into the web client all the emails are there.  I've deleted his account and re-added it and it worked fine for day but the next day it started doing it again.  I've checked all the settings in Smartermail and his account is the same as everyone else.

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Ben Gilstrap Replied
Employee Post
Ben,

I'm sorry to hear you're experiencing this issue.  Since you have active Maintenance and Support on your SmarterMail license key, my recommendation would be to go ahead and submit a support ticket.  That way one of our technicians can take a closer look for you.
Ben Gilstrap
Regional Sales Executive
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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