Extreme slow search in webmail
Problem reported by Giorgio Borra - 9/29/2019 at 9:37 AM
Resolved
Hi,

after upgrade from v.16 to v.17 (now installed build is 7188) my search in webmail has become very slow.
My inbox folder, where I do the research, is 1,3 GB not so big...
The time needed to search for a single and simple word is 43 seconds.
I try to reindex the mailbox but the search times are the same.
Any suggestions ?
SmarterMail Enterprise on Windows Server 2012R2 standard, 1 domain , 20 webmail, installed on a VM very powerful with 8 CPU, 16 GB Ram, 6 dedicated disk in raid 5, SAS 10k, non stressed server and all patch and firmware updated (HP DL380 Gen9).
Thanks
Giorgio

17 Replies

Reply to Thread
1
JerseyConnect Team Replied
We've also experienced the same slower response times with the current search. I even opened a support ticket, but the only suggestion was to reindex the affected accounts. What I've found through my testing is that search results will initially take up to 50 seconds or more to return. If you then run additional searches for other words response times will eventually improve to 15 seconds or less by the 3rd or 4th subsequent search.

I've also found the search response times are better (within a few seconds) immediately after an account has finished reindexing.

We also have a similar setup, Windows 2012R2 on a VM with 6 CPU, 12 GB RAM, and 10k SAS storage.
3
Jade D Replied
Also experienced the same issue and I addressed this in a post about general performance issues with the latest version and it was suggested that I was wrong, and that smartermail 17 is the fastest best version available.....
0
Giorgio Borra Replied
The faster version of SmarterMail were 15.x
Version 17.x is the slower I ever had (for search element)
SM team, is there a way to manually delete index ? 
I notice that reidex process is very fast...just 4-5 seconds for reindex a 15,3 GB mailbox.
Thanks
Giorgio
1
Arthur G. Replied
We are currently on version 15 and are trying to hold off the upgrade for as long as is possible.

Surprised to see there is no response from ST team regarding this issue.
1
Derek Curtis Replied
Employee Post
We will have a minor release this week (non-MAPI related) that has a number of indexing and GRP fixes in it. This should resolve some oddities with indexing which, in turn, should speed up searching and advanced search. 
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
0
Giorgio Borra Replied
Hi Derek,

I have installed new version 7236. 
The same search now take 30 seconds.
Good job, we have gain time. But is not enough. 
It would be very appreciate if the search were almost instantaneous as with Outlook.
Version 15.x was very very fast, a few seconds for a simple search.
Can you insert a time counter or a progress bar during the search ?

Giorgio


0
echoDreamz Replied
For me, SM search on a 5GB mailbox with many many many thousands of emails takes ~7 seconds. Pretty quick.

Christopher

0
Cary Gouge Replied
Any update on improving the search and advanced search speeds via webmail?
2
Jade D Replied
Not too sure what you've changed on your server Christopher, but ours is dog slow.

Latest version of SM Build 7242 - 38GB Mailbox with mails dating back a decade.
Simple search takes around a minute, may be more. The search indicator status stops and then a little while later the results appear.
0
Webio Replied
Some suggestions I've presented here:


IMHO 99% of the time users are looking for certain sender emails or names so allowing mail admins to search form to look only in email addresses FROM fields would speed things up very much
0
Michael Muller Replied
You should all also check that your searches, if successful, show all results that should show. I'm finding that many searches won't find emails after a certain date. For me, it's September 19th, or thereabouts.

We, too, upgraded from 15 to 17, and are also finding the simple search has suffered.
---
Montague WebWorks
Powered by RocketFusion
0
Alex Clarke Replied
+1 for experiencing issues with search. 🙁
0
Michael Muller Replied
That said, the recent update did fix the webmail simple searches.
---
Montague WebWorks
Powered by RocketFusion
1
Giorgio Borra Replied
Marked As Resolution
Installed version 7242, now search is fast. 3 seconds for a simple word.
Good Job ST !

Giorgio
0
echoDreamz Replied
Our search has always been quick, though we do use a quite large SSD-based CacheCade for our SM RAID.

Christopher

0
Sérgio Rocha Replied
Hi,

We upgrade to v17 this weekend, and we have a client with 80GB mailbox and the index its externally slow and dont find most of the emails.

Regards,
 
1
Ionel Aurelian Rau Replied
We`ve found that at least for our users with very large mailboxes (30-50+ GB), simply issuing an re-index for that mailbox was not sufficient - users would still not be able to find some emails. What we did in order force a real, full re-index, was to delete all of the existing indexes manually and then force the re-index. After this, all emails would come up in a search. We did this a while back and do not remember the exact steps we did (if we stopped the SM Service, etc), so please do not do this unless you know what you are doing and unless you can find what are the exact correct steps.

However, even with the mailbox completely indexed, there is still an issue that I wrote again in the past: normal, in-folder search is much, much slower than Advanced Search. 

We love the Advanced Search and do not want it modified in any way in terms of performance (except if this can be further improved :) ). However, it would be good if the Normal Searched was at least as fast as the Advanced one.

Reply to Thread