Make a "My Overview" tab which has all the tasks/jobs that need to be completed
Idea shared by Pantheon - September 11 at 1:23 PM
Under Consideration
I think this will be a great feature to help streamline an agent's workflow. Basically, you would add another icon/tab to the navigation at the top of the ST interface, and that tab would have links to everything the agent needs to attend to, such as: ticket, chats, tasks etc.

So, the "Tickets" link in the mockup below would be for "active" tickets, since those are the ones that need to be addressed. The "Chats" link in the mockup below would be for "active" chats, since those are the ones that need to be addressed. The "KB" and "News" links would be for articles that need to be reviewed etc.

Here is a basic mockup:

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Ben Gilstrap Replied
Employee Post
Pantheon,

Thanks for the suggestion and mockup!  I've submitted this as a feature request for you.
Ben Gilstrap
Regional Sales Executive
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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