Installing Smartermail Build 7153 on Windows Server 2019
Problem reported by ram - September 6 at 12:40 PM
Resolved
We have installed a fresh Windows Server 2019 and Smartermail Build 7153. We get this error:

HTTP Error 500.19 - Internal Server Error

   

The requested page cannot be accessed because the related configuration data for the page is invalid.

     

Detailed Error Information:

                        
Module   IIS Web Core
Notification   Unknown
Handler   Not yet determined
Error Code   0x80070003
Config Error   Cannot read configuration file
Config File   \\?\C:\SmarterTools\SmarterMail\MRS\web.config
                  
Requested URL   http://server2019:9998/
Physical Path   
Logon Method   Not yet determined
Logon User   Not yet determined
         

Config Source:

     
   -1:     0: 

3 Replies

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Ben Gilstrap Replied
Employee Post
Ram,

I'm sorry to hear you're experiencing this issue.  You may want to submit a support ticket so that one of our technicians can take a closer look.  If you do, please follow the directions in this article to also submit an RSAA so that they can get the necessary remote access to your server:
Ben Gilstrap
Regional Sales Executive
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
2
Linda Pagillo Replied
Ram, you may want to ensure the 'NetworkService' account has full control over the SmarterMail MRS directory. You may also want to check to see that you did not miss any IIS components when configuring IIS. Here is an article that may guide you a bit... http://know.mailsbestfriend.com/how_to_set_up_smartermail_as_an_iis_site_in_iis_10-1944509509.shtml I hope this helps. Good luck :)
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Authorized SmarterTools Reseller
Authorized Message Sniffer Reseller
 
1
ram Replied
Marked As Resolution
I have unstalled and re-installed Smartermail with default path location and its working fine now.

Thank you!

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