Unwanted Delivery Receipts after v17 Upgrade
Problem reported by Paul R - 9/3/2019 at 3:23 PM
Since upgrading from v16 to v17, one particular user's account is inexplicably and automatically sending delivery receipts to anyone who sends him an email.  

For example, if  joe.sample@domain.com sends affected-user@his-domain.com an email, Joe will receive an email back saying:

Your message has been delivered to the following recipients:
Subject: [whatever the subject line was]
To be clear, this affects only a single user, and we cannot find any settings in his account that would explain it. (and the autoresponder is Off)


2 Replies

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Kyle Kerst Replied
Employee Post
Hello Paul, I believe this might be a known issue in some releases of SM. Can you check the current build version and let me know what you're running there? For quicker response you may want to submit a support ticket so we can look into this further. Have a good one!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
Paul R Replied
Hi Kyle,

Version 17 Enterprise, unlimited users.  We recently applied the 7164 update because we were suffering the same spool looping problems others had.  However, this auto-generated delivery confirmation to everyone who sends him emails has been going on since we upgraded to v.17 weeks ago, long before 7164 was applied.

And just to reiterate, it's only affecting a single user, in a single domain, on a server which hosts a great many other domains and users.

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