Since the August 2 update, my users are getting Delivery Failures from our Journal (email archiver) account.

For years I have had an email archiver which has worked perfectly. I have a rule set up so that every inbound and outbound email is copied to a journal@ account. It has never given me an issue until the August 2, update. Now my users are getting bounce backs from the journal@ account saying: Delivery has failed to these recipients: journal@ Remote Server returned: 'FailedAllAttempts'. Does not happen to all emails ... seems to be random, but has happened to multiple users. These emails do NOT show up in the email acrhiver.

Employee Replied

9/3/2019 at 9:18 AM

Employee Post

Hello Joe,

It sounds like you might be experiencing an issue which has already been reported by others. Please try upgrading your installation using the custom build I linked below. If that doesn't resolve this issue let me know and I'll get a support ticket started for you.

Download: http://www.smartertools.com/downloads/SmarterMail/CustomBuilds/100.0.7172.16219/SmarterMail_7172.exe
Instructions: https://portal.smartertools.com/kb/a2855/minor-upgrade-of-smartermail.aspx

Kyle Kerst Replied

9/3/2019 at 3:56 PM

Employee Post

In addition to Emily's comment above I recommend adjusting your Retry Intervals under Settings>General>Spool to:

1, 1, 5, 5, 15, 30, 30, 30, 30, 60, 90, 120, 240, 480, 960, 1440, 2880

Please also change the Notify Senders of Delay After X Attempts to 7. If this does not resolve these issues I recommend submitting a support ticket so we can take a closer look at this.

Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com

Alex Clarke Replied

9/4/2019 at 3:04 AM

Kyle, wouldn't it make sense to release a new public build that fixes this problem?

I find it strange that custom builds have to be installed to work around such a major issue.

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