Smartermail Crash Build 7118
Problem reported by Jade D - 7/11/2019 at 8:42 AM
Just received our first crash on smartermail Build 7118

Error log

Application: MailService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FFB8D6973BD (00007FFB8D5B0000) with exit code 80131506.

Faulting application name: MailService.exe, version: 100.0.7118.38754, time stamp: 0x5d16e9bc
Faulting module name: clr.dll, version: 4.7.3416.0, time stamp: 0x5cabfc63
Exception code: 0xc0000005
Fault offset: 0x00000000000e73bd
Faulting process id: 0x13d8
Faulting application start time: 0x01d53056172b8b60
Faulting application path: C:\Program Files (x86)\SmarterTools\SmarterMail\Service\MailService.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
Report Id: 56986fe8-a3ef-11e9-80e5-002590a81cbd
Faulting package full name:
Faulting package-relative application ID:

I've delayed the upgrade to latest version as Im waiting on a custom build, but dont mind upgrading if a similar issue has been resolved in the latest build.

2 Replies

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David Fisher Replied
Marked As Resolution
Hi Jade,

  Did you see this thread? MailService.exe crashes so often  https://portal.smartertools.com/community/a92154/mailservice_exe-crashes-so-often.aspx

  The latest public build 7125 includes a fix for :
  • Fixed: Situation that caused a few customers to see MailService crashes after updating.
  I would think it worth upgrading to find out if this indeed solves your issue.  Only custom build
I heard about was before this release.

Kyle Kerst Replied
Employee Post
Hello Jade, David's suggestion on this is the correct answer. If you experience any crashing in 7118 please perform minor upgrade to latest. 
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278

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