Build 7118 Mail Migration Issues + Others
Problem reported by Jade D - July 4 at 8:24 AM
Submitted
A client of ours attempted a mail migration from another ISP to one of our smartermail 17 servers (Build 7118 ) and reported that the inbox did not migrate.

We then attempted the migration and thought that the client may have used the "Smartermail" option as the source server as the loosing ISP runs smartermail version 5, so we opted for a "Other" mail migration.

First attempt to pop the mail failed with "username and password" error, despite the password being 100% correct. Changing the drop down to imap (without changing password) connected.

30 minutes later, no emails.

I then fired up my trusty imapsync, and after a few minutes it failed with issues on the targer server (smartermail Build 7118).
Edited my imapsync script to sync the mails to a legacy smartermail server that we have (version 15) and the sync runs, and is running without issue.

6 Replies

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Jade D Replied
Adding a bump so that this isnt missed
Seems like a similar issue experienced within ticket 2C6-2260CEC5-000F 
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Kyle Kerst Replied
Employee Post
Hello Jade, thanks for keeping this up there. We are investigating these issues further and hope to have feedback from development by the end of the week. I can confirm this does not affect all environments, and so it may take some time to get to the bottom of this, but its on our radar!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Kyle Kerst Replied
Employee Post
Jade, just a quick follow up here to keep anyone else watching up to date as well. We are seeing some intermittent issues on migration/retrieval, and are working to implement some additional diagnostic logging in these areas that should help us narrow down the root cause. 

So, if you're seeing issues with mailbox migration and/or IMAP/POP based retrieval, please submit a support ticket so we can get the logging build out to you once we have it available so we can narrow down and resolve these issues as soon as possible. 

I will follow up here again when we have resolution.
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Jade D Replied
Thanks for the update Kyle
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Merle Wait Replied
what was the result or end determination /fix for this?
Getting ready to migrate to SM15x to SM17 .. so becoming more interested in non-resolved issues
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Kyle Kerst Replied
Employee Post
Migration issues have been resolved at this point (the ones that had been reported and tested) and should be in much better overall shape. If you do happen to run into issues please reach out to support so we can help work through them or get any bugs reported to development. Thanks!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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