Cory, this issue sounds like it may be a caching issue in your browser or a settings problem with your Norton services. Can you try clearing your browsers cache/cookies/history and try this again? If you can temporarily disable your Norton system and retest this will help confirm whether or not the issue stems from there. Thanks!

Just tried all that.  No change.  I deleted cache/cookies/history and disabled Norton.

More info.  I have been using Chrome.  When I open smartmail with Explorer I have no issues.

Hi Cory.  There are some known issues when using Chrome if certain plug-ins (like Grammarly) are installed.  Can I have you try opening Chrome in Incognito mode, and then see if you can log in?

Success! Everything worked fine in incognito mode.  Sooooo........now what?

Sorry, not good at this.  How can I get that version?  Can I update to the newer version without much trouble? I appreciate your help.

Cory,

Here's a link to latest version of 16.x, https://www.smartertools.com/downloads/SmarterMail16_Setup.exe.  If you're running version 16.x, you'll perform a Minor Upgrade of SmarterMail to upgrade to the latest 16.x release.

If your license has current Maintenance and Support you could even upgrade to the most current build of SmarterMail (7090), which can be downloaded from here: https://www.smartertools.com/smartermail/downloads#/download.  Keep in mind that going from 16.x to 7090 will be a major upgrade, and you would not be able to roll back so be sure to do a full backup before starting.  If you're not sure if your license is eligible for the most current build send an email to sales@smartertools.com with your license key and we can look at that up for you.

That all said... I just did a search at MxToolbox.com, and it looks like you're using a hosted SmarterMail service from https://www.winhost.com/. As your mail provider, they would be responsible for performing that update. You might get in touch with them for further troubleshooting, as they have direct access to your account.