Shared Calendars & Conference Rooms not showing in Outlook

Problem reported by Joe Dellaragione - 5/24/2019 at 7:33 AM

Submitted

In SM16 if I created a shred resource like a conference room or Calendar and then went to Webmail and clicked MAP RESOURCE and added it that calendar would show up in outlook / active sync devices. But it does not seem to be working like that now. I created both a new calendar and conference room, gave EVERYONE read only, mapped it in webmail, but on their phones / outlook where they are connected via EAS those calendars are not showing up ... Am I missing something?

11 Replies

Reply to Thread

Joe Dellaragione Replied

5/24/2019 at 7:49 AM

As a follow up I have done some troubleshooting and I can get the calendar to push to Outlook / EAS ONLY if it's a CALENDAR and you name a specific user full access....

Naming a specific user as READ ONLY = NO PUSH

Naming a specific group (i.e Everyone) READ ONLY = NO PUSH

Naming a specific group (i.e Everyone) FULL ACCESS = NO PUSH

Naming a specific user as FULL = PUSH

Joe Dellaragione Replied

6/2/2019 at 3:50 PM

I installed the latest build which shows:

Fixed: When a conference room is shared to a Group, that room is not auto-mapped to a new user who is added to the Group.

But it's still not working. Users that map READ ONLY conference rooms can see them in Webmail but not in outlook whereas when FULL permission is granted, they DO go to outlook.

Also this is a CALENDAR I am using, not a conference room, so perhaps was it fixed with CONFERENCE ROOMS and not SHARED CALENDARS?

Brian Bjerring-Jensen Replied

12/1/2022 at 12:54 AM

Still not working. Trying to add a conference room and I can see it in Outlook but its unclickable and cannot be used.

Roger Replied

11/23/2023 at 5:02 AM

for me this is also still not working with current beta and Outlook

Brian Bjerring-Jensen Replied

11/23/2023 at 6:34 AM

8664 works. Test that if you can.

Roger Replied

11/23/2023 at 6:54 AM

@Brian Bjerring-Jensen

So you see the calendars in Outlook that the domain administrator has created in the share and attached to the e-mail accounts?

Did these calendars appear automatically or how did you do it? No matter how I proceed, it does not appear. Not even via the calendar resource search in Outlook.

Brian Bjerring-Jensen Replied

11/23/2023 at 7:03 AM

Yes and they will appear in ressources.

I had a ticket going and the problems were solved in earlier releases.

Roger Replied

11/23/2023 at 9:03 AM

Thanks a lot Brian, I have tried 8664, 8720 and 8726. Unfortunately none of them work with Outlook 2019 and Outlook 365 German for time zone CET+01:00. Also regular calendar sharing does not work from one user to another. If Outlook is closed and restarted, you no longer have access to the shared user calendar.

Brian Bjerring-Jensen Replied

11/23/2023 at 1:35 PM

That was exactly what I experienced.

Go back to 8538 and install that. Test again and then upgrade to 8566 and then to 8664.

It worked for us :)

Roger Replied

11/24/2023 at 12:56 AM

Thanks, but I'm just a bit shocked that the basic calendar integration feature doesn't seem to work smoothly in the current builds and that other people here are having the same problem. I ask SmarterTools to please address this as a priority because what good are all the other nice features in SM if the basic most important features don't seem to work. SM team I am happy to help with logs, accesses etc. and have opened a ticket.

Brian Bjerring-Jensen Replied

11/24/2023 at 1:13 AM

Good. And I couldnt agree more.

I miss groups in the groups in the folder tree in outlook as well. So all mail sent to the group mail is in that folder.

Office365 has it, Exchange has it but not SM.

Back to Community Threads

Please leave this box unchecked

11 Replies

Reply to Thread

Tags

Related Knowledge Base Articles