Karl, There were many discussions related to the changes in Team Workspaces from 16.x to 17.x. You can look in the community for those threads which will have more details.
A quick answer: We integrated a third party service in previous versions that was FREE. That company decided to drastically change that service, so we wrote our own. FYI, building a WebRTC video conferencing solution is not easy and it's part of the reason why our competitors haven’t done it. Keep in mind, there are companies that only provide Video conferencing because it is that difficult.
At this time, we do not know of any bugs or issues related to Team Workspaces that would prevent you from using it. Edge is a problem because it doesn’t fully support WebRTC but Edge is a disaster and Microsoft is moving to chromium.
We allow our employees to work two days from home each week. We require our employees to be on Video Conferencing the entire time and we use Team Workspaces to do that. Our employees use essentially every OS and Browser and we don’t see issues. I did see a new post today about Opera and Audio not working. Again, we are not aware of an issue but we also do not use Opera much internally.
If any customer is seeing an issue with Team Workspaces, please submit a ticket. That is a nice thing about our new Maintenance and Support, there is no cost to submit them.
With regards to SASL, we do not have any plans to implement it. It was developed around 2006 and hasn’t been widely used. There are limited implementations and in most cases, there are a lot of issues and incompatibilities in these implementations. I’m not sure the reference to multi-mailbox archiving? Are you talking about the archiving capabilities in SmarterMail?
With regards to reviewing attachments before sending, it is something we may introduce in the future but it is incredibly difficult based on how our draft system was developed. When we do implement more preview capabilities for other file types other than images, we will review if we can implement it in the compose area.
Finally, we attempt to keep up with community topics and change them when items are completed, in progress, and planned, etc. This isn’t a main source of support but we understand people appreciate the response and we do our best to keep up with it. But one of the major reasons to implement Maintaince and Support was to allow customers to better communicate with support when they need direct answers from SmarterTools.
Lastly, I can tell there are things YOU WANT that may not have been implemented or answered but there are thousands of things that have been replied to, fixed, implemented and added etc. Were releasing products every couple weeks with new features and functionality. Customers don't need to wait six to eight months for new functionality and its released as we product it and QC it etc. Were moving incredibly quick and provide a lot of value for what customers pay for SmarterMail especially compared to the prices of our competitors.
And regarding your references to MAPI, please see on the more recent and larger threads on that. MAPI is a mind blowing and we will be the only company other than Exchange to have native MAPI. I promised a response and posted it tonight.