I've been trying to get our integration between SmarterMail and Plesk Onyx (17.8) working for a few months now. It was working fine in SmarterMail 16.x and doesn't work any longer in 17+ (not sure what to call it anymore since we went to build numbers instead of versions)
I've posted in their forums about getting it to work and for the last 6 weeks or so they have claimed they are waiting on SmarterTools to fixed something in the API. They said:
We already invested our time in a new SmarterMail 100 support and found a critical issue for integration which was reported to the SmarterMail side. We are still waiting when the issue will be fixed and will support this version in our Preview builds.
Is there something that we can fix on the mail servers side to get this working with Plesk? Or can we get the API issues that claim is going on fixed? We are desperate as our customers haven't been able to create any new email addresses in a while and are getting a bit antsy with us.
I always thought the API was backwards compatible so I usually just upgrade when a new version comes out. I'm also curious what the policy is when it comes to breaking API changes. We might have to stop upgrading our mail server and hope that we don't get bitten by a security issue for the sake of things continuing to work. I'd like to keep our software maintenance but it is also critical for it to work with our control panel as well. We've been with you all since around SmarterMail 4 or so :)
Thanks in advance for your help or insight!