Changing from IMAP to ActiveSync
Question asked by Robert Thomas - March 8 at 11:14 AM
Answered
15X

Have a customer that has Outlook setup as IMAP on the desktop but has recently gotten a new IPHONE and now wants to sync calendars.

Can I just turn on Activesync for that address or do I need to to recreate the account on the desktop as Exchange ? 

9 Replies

Reply to Thread
1
echoDreamz Replied
Marked As Answer
You have to recreate the account, the way Outlook stores information for IMAP and EAS accounts is different. There is no "Outlook sees the account has EAS and just switches over to it" automation.

Christopher

0
Robert Thomas Replied
Thanks..

0
Merle Wait Replied
So, one would "delete" the account from Outlook - Desktop, and then add a new account setting it under EAS.
On the SM Admin side, the ActiveSync - is approved for the customer.... and that's it?
1
Paul Blank Replied
I believe that all you need to do in SM is enable EAS for the user, as the data files in SM are not modified. In the past with version <=v15, that's what I did.

The advice given and what you've repeated regarding Outlook sounds correct to me.
0
Merle Wait Replied
thanks
0
echoDreamz Replied
Simply enable EAS on the account, then remove it from outlook if the account already exists, then add it back as an ActiveSync account. Nothing changes on the SM side other than enabling EAS support for the account.

Be careful though, if the account is very large you may have performance issues and other weird problems.

Christopher

0
Robert Thomas Replied
Installed Ok  but di not import Global contacts from the domain?

Am I doing something wrong?

0
Merle Wait Replied
I don't think Global contacts would import... 
.at least on I don't have that as an issue on any our migrations.

0
echoDreamz Replied
I've never had global contacts imported. Only the user's direct contacts.

Christopher

Reply to Thread