Changing from IMAP to ActiveSync

Question asked by Robert Thomas - 3/8/2019 at 11:14 AM

Answered

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Have a customer that has Outlook setup as IMAP on the desktop but has recently gotten a new IPHONE and now wants to sync calendars.

Can I just turn on Activesync for that address or do I need to to recreate the account on the desktop as Exchange ?

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echoDreamz Replied

3/8/2019 at 11:40 AM

Marked As Answer

You have to recreate the account, the way Outlook stores information for IMAP and EAS accounts is different. There is no "Outlook sees the account has EAS and just switches over to it" automation.

Robert Thomas Replied

3/8/2019 at 12:20 PM

Thanks..

Merle Wait Replied

3/11/2019 at 6:20 AM

So, one would "delete" the account from Outlook - Desktop, and then add a new account setting it under EAS.

On the SM Admin side, the ActiveSync - is approved for the customer.... and that's it?

Paul Blank Replied

3/11/2019 at 10:07 AM

I believe that all you need to do in SM is enable EAS for the user, as the data files in SM are not modified. In the past with version <=v15, that's what I did.

The advice given and what you've repeated regarding Outlook sounds correct to me.

Merle Wait Replied

3/11/2019 at 10:42 AM

thanks

echoDreamz Replied

3/11/2019 at 10:44 AM

Simply enable EAS on the account, then remove it from outlook if the account already exists, then add it back as an ActiveSync account. Nothing changes on the SM side other than enabling EAS support for the account.

Be careful though, if the account is very large you may have performance issues and other weird problems.