Subscribers are being deleted from the mailing list
Problem reported by Patrick Mattson - February 27 at 3:03 PM
Not A Problem
Getting really frustrated on this one. I have a customer subscribers are just disappearing from their mailing list. They have a small list maybe 50 people. They do not have an unsubscribe button, so not sure how emails are disappearing from their list.

The issue seems to happen after an upgrade of the software.

They are getting upset with me and I cannot find anything in the logs.

Currently running SmarterMail 16.3.6915

4 Replies

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David Fisher Replied
Hi,

  According to the release notes of v16.3.670 this was a bug and fixed :

  • Fixed: Users removed from mailing lists with no warning.
  I would recommend updating to the latest/last v16.3.6989 (Feb 19, 2019)

-dave
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Andrea Rogers Replied
Employee Post
Thanks for your reply, David!

Patrick, I would definitely recommend upgrading to the 16.3.6989 release, as it should resolve this issue. Also, please verify that your Bounces Before Removal setting is at the desired threshold. This setting can be found at Domain Settings > General > Mailing Lists card. After the subscriber receives that many bounces, they will be automatically removed from all mailing lists. Along with this setting, you can create a domain event to notify you when a subscriber is removed due to bounces. The event would be created as Mailing List | Mailing List Bounce Removal. Using variables in the Send an Email action, you can list the email address that was removed and the mailing list posting that triggered the removal. 

Andrea Rogers
Customer Operations Manager
SmarterTools Inc.
877-357-6278

www.smartertools.com

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Patrick Mattson Replied
I will try updating this weekend and see if that helps. I had opened a ticket, I would not expect this to be turned on by default to remove email accounts.

Question on this, if a mailbox was over its limit and could not receive email would that be considered a bounce? And by default they would be removed from the list?
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Matt Petty Replied
Employee Post
@Patrick, Yea servers should bounce back if the mailbox was full and we'd count that as a bounce. Per the default setting it would get removed after X (based on settings) bounces.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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