<?xml version="1.0" encoding="utf-8"?> <soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope"> <soap12:Body> <SetTicketCustomFields xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx"> <authUserName>__(username)__</authUserName> <authPassword>__(password)__</authPassword> <ticketNumber>__(ticket#)__</ticketNumber> <customFieldValues> <IP_Address>1.2.3.4</IP_Address> </customFieldValues> </SetTicketCustomFields> </soap12:Body> </soap12:Envelope>
<customFieldValues> <string>IP_Address=1.2.3.4</string> </customFieldValues>
Failed to set the custom fields for ticket number '3C8-23FDFC24-0018' Object reference not set to an instance of an object. System.NullReferenceException: Object reference not set to an instance of an object. at SmarterTrack.MRS.Services2.svcTickets.SetTicketCustomFields(String authUserName, String authPassword, String ticketNumber, String[] customFieldValues)
<?xml version="1.0" encoding="utf-8"?> <soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope"> <soap12:Body> <SetTicketCustomFields xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx"> <authUserName>__(username)__</authUserName> <authPassword>__(password)__</authPassword> <ticketNumber>__(ticket#)__</ticketNumber> <customFieldValues> <string>IP Address=1.2.3.4</string> </customFieldValues> </SetTicketCustomFields> </soap12:Body> </soap12:Envelope>
Andrew BarkerSoftware DeveloperSmarterTools Inc.(877) 357-6278www.smartertools.com
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