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2-Step Verification Code Doesn't Work
Problem reported by Varun Ramsisaria - 2/17/2019 at 11:21 AM
Resolved

I have tried enabling it with total excitement... but it doesnt seem to work.. :(

Also you must not be using system administrator account to send email to a recovery email address it would simply reject it

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Andrea Free Replied
Employee Post
Hello Varun, 

I'm sorry to see that you're having trouble with the 2-Step verification code. I'm afraid I haven't been able to replicate this issue while enabling 2-Step on a user account. 

Which authenticator app are you using? 
In Google Authenticator, the verification code cycles every 60 seconds or so. Can you please verify that you're entering the code before it cycles to a new one?
Are there other users who can't enable 2-Step or is does this issue occur with only one user? 

Regarding "you must not be using system administrator account to send email to a recovery email address it would simply reject it": 
You can configure the From address that's used to deliver the 2-Step Verification Code email. Log in as the system administrator and go to Settings > System Messages. Click on the 2-Step Verification Code template. On the right side of the screen, you can enter a From Address.



Andrea Free
SmarterTools Inc.
877-357-6278

www.smartertools.com

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Mark DeLore Replied
I am having same issue with Authenticator Apps.  I can use the code sent via recovery email, but all authenticator apps fail.

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Kyle Kerst Replied
Employee Post Marked As Resolution
Hey Mark! Can I have you check your server's system time against a time source like time.is? If the time is off from official just enough it can cause these codes to fail validation.
Kyle Kerst
System/Network Administrator
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Mark DeLore Replied
That was the issue, thank you
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Sheri Hughes Replied
I was happy to see that this problem was easily solved here.

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