System Administrator accounts not able to login
Problem reported by John J - 2/13/2019 at 9:32 AM
Resolved
I'm unable to login as a system administrator locally or remotely unless I reset my main system administrator account first.  I'm having to reset to default  using the mailconfig.xml even after half a day.  I'm not sure what to check.  Our mail site is hosted locally using IIS.  Thanks for any suggestions.

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John J Replied
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I solved it.  It ended up being an AVG scheduled task (emergency signature database update).  I'm not sure why it was affecting the config file, but disabling it fixed the issue.
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Sébastien Riccio Replied
Hi John,

I'm not sure it's a good idea to use an ACTIVE antivirus on a smartermail server, at least if it actively scans every opened file, mainly because if there is a virus in a mail your antivirus will quarantine a whole day of mails (mails are saved in daily files).
So one unique infected mail could potentially remove a whole day of mail content for your customer

I think though there are Windows defender tweaks when you install smartermail so it doesn't cause this, but not sure it's the case for other antiviruses, in fact 99% sure it isn't.




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