Shared Email Folder SM 15 vers SM 17
Problem reported by J Lee - February 9 at 1:31 PM
Submitted

Hi Everyone


I'm writing to ask our community about the functionality of Shared Resources. In the interest of bring the shared resources into a place where the utility aspect of these features are humming like a fine tuned engine, I wanted to bring up some mud bogs we have run into. 


1.a. Shared Email Folders - I have a client that shares 100s of email folders with all his employees. When upgrading from SM 15 to SM 17, they lost 50% or more of there shares. The email folder are just not shared any more. There is no option on a Top Level folder to say share all sub folders with everyone. 


1.b. Mapping Email Folders - There should be a setting where you can auto accept all shares that are sent to you. With 100s of shared resources this can be very time consuming to accept every single share one at a time.


2. I see that you have search Shared Contact lists, this is great, I has suggested this a couple of years ago and nice to see it works great. 


3. Email Shares and Search capabilities - First the search of a large Inbox seems very slow and you can not search all your folders for in your email folders or in Shared Email Folders. Shouldn't you be able to search all folders a once for a lost email? 


4.a. Calendar Shares – I think this is coming in SM 17, The ability to View/Edit Shared Calendars in Outlook desktop and Mobile


4.b. Calendar Shares – The ability to add a Shared Calendar to a webpage, via WordPress Plugin or iframe code. 


4.c. Calendar API – Is it possible for me to hire a WordPress Plugin developer to create a Calendar Plugin for Smartermail?


Anyone please add to the list. 

J. Sebastian Lee Service2Client LLC 6333 E Mockingbird Ste 147 Dallas, TX 75214 - 877.251.3273

11 Replies

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2
Anne Campbell Replied
We were using Version 15  this morning and upgraded to Version 17 

This morning
We did have a very neat and efficent folder structure  "Supplier A-Z  / A / ABC supplies /  then sub folder PO /  Invoice  / Statement  shared accross full team we all had quick easy access to all communications relevant to our grouping.

This afternoon 
All shares are lost and if go through the painful sharing process again the best we are going to have is one long list of folders there doesnt seem to be anyway of displaying as subfolders.

we have had to upgrade hardware to host the new version and it seems to be a backwards step!!!!
2
J Lee Replied
Yes not being able to mass share and mass accept makes the process very painful. I have a client that has about 2000 shared email folders and when we upgraded to SM 17 they lost about 70% of the shares. 

J. Sebastian Lee Service2Client LLC 6333 E Mockingbird Ste 147 Dallas, TX 75214 - 877.251.3273

3
Merle Wait Replied
Wow,, I didn't know the sharing of folders would be an issue in SM17.
Was preparing to upgrade to SM17.   Now think I'll wait.
Not sure what the advantage of going to Sm17 for my clients is...
Found out they don't offer video, whiteboard .... and now I am losing my shared folders?


Also don't understand .... 

We did have a very neat and efficent folder structure  "Supplier A-Z  / A / ABC supplies /  then sub folder PO /  Invoice  / Statement  shared accross full team we all had quick easy access to all communications relevant to our grouping. 

Are you saying you can not have that type of folder structure any more as well?
3
Anne Campbell Replied
!!!! DONT Upgrade !!!! please we are in a complete mess you can't have shared folders in subfolder stucture. 

All you get is one long list of shared folders so if you want to access and invoice from our supplier XYZ you need to scoll past every single folder to get there. thats if they actually were all shared we lost all our mappings and now You have to map each shared folder individually which is a complete nightmare.

I have a ticket n just now and hopefully I am doing something wrong and there is an easy fix but at the minute, Im stuggling to see a way forward.

We purchased enterpise version solely for sharing functunatlity which once set up previously worked well. Setting up was long laborious task but it worked well. 

 



 
2
J Lee Replied
Hi Thanks for your input Yes my client with 1000s of shared folders is looking at hours if not days of work to reset up their shared email folders system. In the middle of tax season they are hating this.

Please vote and give thumbs up on this and hopefully more will join this post and SM Dev Team will see what a mess this has created.

J. Sebastian Lee Service2Client LLC 6333 E Mockingbird Ste 147 Dallas, TX 75214 - 877.251.3273

2
Anne Campbell Replied
I have a ticket raised and SM are looking at it for we are in the UK so time differences not helpful at all.

Currently wondering if sharing is even worth the days of work as it looks like going to be left with a big long list of shared folders to work from.

I really hope this can be resolved its not feeling very Smarter right now 

2
J Lee Replied
Hi Anne

I had the same ticket, it appears they changed the subfolder view on purpose. I do not understand why? They did say they submitted it for review. 

The best thing we can do is try to find more company's with the same problem and get them to complain here.

If you click the little thumbs up, we will get more votes and SM Dev will hopefully fix these problems.

J. Sebastian Lee Service2Client LLC 6333 E Mockingbird Ste 147 Dallas, TX 75214 - 877.251.3273

2
Anne Campbell Replied
Surely Logically if the functionality is there to stucture your folders in a sub folder method this must have been added due to demand. If there is a demand for it in a users mailbox why would you not want it in shared folders. 

The more I have thought of this since changing to V17 yesterday I can't think of how they expect folder sharing to actualy work in a real life. 

2
Matt Petty Replied
Employee Post
Hello, I posted some good news to our feature request thread for automatic subfolder sharing. Check it out :D
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
3
Anne Campbell Replied
Sharing across domains is a request Samrtermail receive frequently according to this post it woudl be good to see this feature implemented

1
Anne Campbell Replied
Good News 

I received a response yesterday to my open ticket regarding sharing issues which stated:

We'll have a release out either today or tomorrow that resolves this issue and some other sharing issues.  

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