Hello,

We have a serious problem in our organization. We heavily rely on commenting feature of SmarterTrack so that our employees can inform their colleagues about how to follow up a user request.

Since the comments are editable there is a high chance of malicious act. An employee may comment something wrong about a user request and after everything is gone for the worst he/she can edit the comment and make it so that the other employee look bad. 

This have forced our employees to take screenshot of important comments so that if they were edited they can prove it.

We need to disable editing comments. How can we proceed with this?