Logs no longer accessible after installing build 6964

Problem reported by DarrenL - 1/29/2019 at 1:58 AM

Resolved

Hi - upgraded to release 6964 on Sunday - now can’t access or search for log files via Troubleshooting / View log Files:

‘Access to the path 'c:\SmarterMail\Logs\2019.01.29-delivery.log' is denied.”

Any ideas to fix?

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Employee Replied

1/29/2019 at 7:04 AM

Employee Post

Darren, can you verify that that particular file does exist on your server and that permissions are configured correctly?

DarrenL Replied

1/30/2019 at 1:43 PM

Files are definitely there and can be accessed from command line / text file reader.

Could you kindly confirm what the file permissions should be or point me to a kb (did a search in the kb but couldn’t find anything so far!).

Cheers.

Alex Clarke Replied

1/30/2019 at 2:15 PM

Marked As Resolution

I had the same problem after my upgrade to 17.

You'll need to grant Full control to the Logs folder (replacing all child object permissions) for NETWORK SERVICE.

Jade D Replied

1/31/2019 at 4:52 AM

Never grant Full control to anything on windows...

Modify permissions are sufficient

Jade https://absolutehosting.co.za

Alex Clarke Replied

1/31/2019 at 8:03 AM

I've always been advised to grant full control by ST, but I guess modify permissions are safer.

DarrenL Replied

1/31/2019 at 2:10 PM

Perfect - fixed. Many thanks Alex & Jade.

Jade D Replied

2/1/2019 at 12:49 PM

@ Alex - no problem at all

The age old battle of Dev's vs Sys Admins

Granting full permission allows to the user to take ownership of those files and remove permissions for other users.

If your server / SM gets hacked, you'll be stuck in a situation where you're unable to do anything with those files or folders.

Never grant full permissions and never set an application pool identity to one that has administrative rights - these are two common mistakes that developers tend to make :)

Jade https://absolutehosting.co.za

Alex Clarke Replied

2/1/2019 at 3:29 PM

Thanks for the recommendations Jade!

Mark Wilson Replied

2/8/2019 at 11:24 AM

I was having this same issue on 16.x and once I added the SYSTEM SERVICE and gave it Modify rights, my issue was resolved.

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