Does that mean even if the user trust the user and/or domain, but the email still fails the DKIM or the SPF records, it will still land in the Junk Folder?
Also, the DKIM setting is set as follows:
But the email header is as follows:
X-SmarterMail-Spam: Reverse DNS Lookup [Passed], SpamAssassin 0 [raw: 0], SPF_Pass, DK_None, DKIM_Fail
X-SmarterMail-TotalSpamWeight: 20 (Trusted Sender - User, failed DKIM)
The TotalSpamWeight is 20 but the DKIM failed Weight is set to 30, why does the email failed in the DKIM check?
Also, what is the point of trusting an email user or domain when it is still processed by the DKIM or SPF check. Obliviously, the user knows that certain email accounts are to be their regular senders in which they do not want to see them landed in the Junk Folder. What is the better way to resolve this?