Impersonation changes User to Administrator
Problem reported by Nathan Harrington - January 8 at 10:36 PM
Resolved
I discovered an issue today whereby impersonating a User level account converts that account to an Administrator level account.  This happened with SmarterMail v15.2; I have not tested it on newer releases.

  • Pick a domain on your server > Manage
  • Identify any account that is a User account
  • Close Manage
  • Impersonate that user account
  • Edit the settings for the account, change a setting (I was changing Webmail > Preview Pane = Disable), save the setting.
  • Close user account
  • Select the domain again > Manage
  • Find the user you impersonated; it will now be an Administrator instead of a User

I have seen where this had happened several times in the past with assorted domains, but it wasn't until today that I discovered when/how it was happening.  It appears that you can edit the user and change them back to User level.  I'm not sure if this happens with any change to the user's settings, or only select changes.  In reviewing all of the mail accounts on the server, I discovered several accounts that had been converted to Administrator that shouldn't have been.  I'm not sure how long this has been happening.

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0
Alex Carnot Replied
Employee Post
Hi,
I'm unable to replicate this issue. I'd recommend updating to the latest version of SmarterMail 15 and checking if the issue still occurs.
Alex Carnot
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Nathan Harrington Replied
Alex,
Thank you for your reply.  I upgraded to SmarterMail v15.7.6915 this week, and this is still an issue.  I followed the steps as posted in my original message, testing with two users in different domains.  Both of them were converted to Administrative users after the change to their settings was saved.
Nathan

0
Robert Emmett Replied
Employee Post
Nathan, I was able to reproduce the issue locally.  I will update this when the issue has been resolved.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Robert Emmett Replied
Employee Post
Nathan, I was able to fix the issue.  Here is a custom build that will fix the issue.

http://www.smartertools.com/downloads/SmarterMail/CustomBuilds/15.7.6960.17157/SmarterMail15_Setup.exe
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Nathan Harrington Replied
Thanks for the quick response, Robert!  I will get this update scheduled for our next maintenance event.

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