Mailing list doesn't work anymore since minor upgrade to version 6928 dec 20 2018
Problem reported by Gérald La Maestra - 1/7/2019 at 2:48 PM
Resolved
Hello guys and happy new year.

I have a trouble since i upgraded smartermail to its last version ( 16 build 6928 dec 20 2018)
We cannot succeed to send emails via mailing list.
Our smartermail server is up to date for the system, the .net, clamav and ,of course smartermail...

Here is the only log i found each time we tries to send email via mailing list:

[2019.01.07] 15:34:18.927 [64565] Delivery for XXXX@testYYYY.ca to mailinglist@testYYYY.ca has completed (Delivered)
[2019.01.07] 15:34:18.927 [64565] Exception: La référence d'objet n'est pas définie à une instance d'un objet. (google translate: The object reference is not compatible with an instance of an object.)
[2019.01.07]    à MailService.WCF.WcfFolderManager.AddFolder(String emailAddress, String folderName, FolderTypes folderTypeartertool, IResult functionResult, Boolean ignoreEvent)   à MailService.RelayServer.MailingList.MailingListProcessor.CopyMessageToLogStore()   à MailService.RelayServer.MailingList.MailingListProcessor.Process(Domain domain)   à MailService.RelayServer.MessageQueue.LocalDeliveryQueue.DoLocalDelivery(SpoolMessage spoolMessage)15:34:18.927 [64565] Removed from LocalDeliveryQueue (0 queued or processing)
[2019.01.07] 15:34:21.927 [64565] Removing Spool message: Killed: False, Failed: False, Finished: True
[2019.01.07] 15:34:21.927 [64565] Delivery finished for XXXX@testYYYY.ca at 15:34:21    [id:158564565]
It seems like smartermail inserts an error message in the log but doesn't take care about it.
Before the upgrade, all was fine with the mailing lists.

I need some help.
Can i reinstall the version before the upgrade without getting  a worst trouble?
Will a future update fix it? Do you have an estimation for the release ?

10 Replies

Reply to Thread
0
Robert Emmett Replied
Employee Post
Gérald, this issue has been fixed and will be available in the next public release of SmarterMail.  We can provide you with a pre-release version if you want.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Gérald La Maestra Replied
Thank you for your fast reply. I'm so relieved.

I would take the pre-release version. 

0
Robert Emmett Replied
Employee Post Marked As Resolution
Gérald, I have created a ticket with the link for the pre-release build.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Shaun Peet Replied
We are getting bombarded with support tickets too.  I'll take the pre-release version unless there is an updated release coming within the next day?
0
John Marx Replied
Same here. Phone has already rung 7 times in the last hour related to issues that we know are coming. I know they're trying to fix what's broke but it hurts knowing there are fixes that would take us down to just a couple calls a day.
0
Gérald La Maestra Replied
After upgrade to build 6943, the mailing list is back.
Thank you very much
0
Shaun Peet Replied
Ok so where can we find that build?

0
Shaun Peet Replied
Ok so where can we find that build?

0
Robert Emmett Replied
Employee Post
John and Shaun, I have sent a link to the pre-release build via tickets.  Let me know if you have any questions or concerns.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Sébastien Riccio Replied
Do you have an ETA for the next SM public release? A lot of bug fixes seems to be restricted to pre-releases builds...

Reply to Thread