Mailing list doesn't work anymore since minor upgrade to version 6928 dec 20 2018

Problem reported by Gérald La Maestra - January 7 at 2:48 PM

Resolved

Hello guys and happy new year.

I have a trouble since i upgraded smartermail to its last version ( 16 build 6928 dec 20 2018)

We cannot succeed to send emails via mailing list.

Our smartermail server is up to date for the system, the .net, clamav and ,of course smartermail...

Here is the only log i found each time we tries to send email via mailing list:

[2019.01.07] 15:34:18.927 [64565] Delivery for XXXX@testYYYY.ca to mailinglist@testYYYY.ca has completed (Delivered)
[2019.01.07] 15:34:18.927 [64565] Exception: La référence d'objet n'est pas définie à une instance d'un objet. (google translate: The object reference is not compatible with an instance of an object.)
[2019.01.07] à MailService.WCF.WcfFolderManager.AddFolder(String emailAddress, String folderName, FolderTypes folderTypeartertool, IResult functionResult, Boolean ignoreEvent) à MailService.RelayServer.MailingList.MailingListProcessor.CopyMessageToLogStore() à MailService.RelayServer.MailingList.MailingListProcessor.Process(Domain domain) à MailService.RelayServer.MessageQueue.LocalDeliveryQueue.DoLocalDelivery(SpoolMessage spoolMessage)15:34:18.927 [64565] Removed from LocalDeliveryQueue (0 queued or processing)
[2019.01.07] 15:34:21.927 [64565] Removing Spool message: Killed: False, Failed: False, Finished: True
[2019.01.07] 15:34:21.927 [64565] Delivery finished for XXXX@testYYYY.ca at 15:34:21 [id:158564565]

It seems like smartermail inserts an error message in the log but doesn't take care about it.

Before the upgrade, all was fine with the mailing lists.

I need some help.

Can i reinstall the version before the upgrade without getting a worst trouble?

Will a future update fix it? Do you have an estimation for the release ?

10 Replies

Reply to Thread

Robert Emmett Replied

January 7 at 4:54 PM

Employee Post

Gérald, this issue has been fixed and will be available in the next public release of SmarterMail. We can provide you with a pre-release version if you want.

Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

Gérald La Maestra Replied

January 8 at 7:15 AM

Thank you for your fast reply. I'm so relieved.

I would take the pre-release version.

Robert Emmett Replied

January 8 at 7:28 AM

Employee Post Marked As Resolution

Gérald, I have created a ticket with the link for the pre-release build.

Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

Shaun Peet Replied

January 8 at 7:36 AM

We are getting bombarded with support tickets too. I'll take the pre-release version unless there is an updated release coming within the next day?

John Marx Replied

January 8 at 8:07 AM

Same here. Phone has already rung 7 times in the last hour related to issues that we know are coming. I know they're trying to fix what's broke but it hurts knowing there are fixes that would take us down to just a couple calls a day.