I'm getting a little tired hearing about the complaints related to the notifications about the new products.
We always notify on the community and our Blog first and NEVER send email notifications immediately.
When 50,000 customers install a product all at the same time, it does increase the tickets and phone calls and we care about the speed in which we can respond and work with customers.
1) We released 3 products at the same time during a holiday period.
2) SmarterMail was rewritten and we wanted to be cautious with its release.
3) We released a new website, account management tools, and upgrade protection changes all of which customers were going to have many questions and concerns about.
The notifications about all the releases is coming next week.
Without the notifications, 35% of our customers are running on the latest versions of our products.
The only outstanding issues with SmarterMail that affect a handful of customers are some CPU and Memory optimizations and IDS Blocks occurring when they shouldn't. Both of these have already been resolved and been provided to customers as hot fixes. They will be pubiclily available this week.
The only remaining issues in SmarterMail are one-off's (which we consider to be less than 5 customers or so). This is absolutely incredible based on how SmarterMail was essentially rewritten and many areas of SmarterMail are many times faster!
SmarterTrack and SmarterStats have essentially no issues.
There are a couple large customers in this thread who have experienced all of the known issues but are the exception. We made sure to work with these customers throughout the Holidays and I'm very proud of my team and their response times.
I think we're at 8 million mailboxes running the latest SmarterMail and as you can see in the community, the number of threads and discussions are slightly higher than normal which is expected.