Deleting messages from Spool Overiew isn't working
Problem reported by Patrick Hedgepath - December 21, 2018 at 12:09 PM
Resolved
I am attempting to delete a bunch of emails from one user that are clogging up the spooler using the Spool Overview page. It tells me they delete but it does not delete them and continues to try to deliver them. See video.
https://www.useloom.com/share/7e357b50d3994f8aa93da0dcb7713681

SmarterMail Enterprise Edition
Version: 16.3.6809

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echoDreamz Replied
We had this issue too back in SM 16. We finally wrote a PS script that removed the files for us. Though, the spool never figured this out until a restart, then it would reset the counts.

Christopher

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Patrick Hedgepath Replied
Mind sharing the script? We basically deleted them 200 at the time. Took a few hours :(
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Robert Emmett Replied
Employee Post
Patrick and Christopher, thanks for bringing this up.  We'll have added it to our bugs list.  We'll update you when there's a fix in place.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Robert Emmett Replied
Employee Post
Patrick, this issue should now be fixed.  I am opening a ticket with you, Patrick, to send the link to the custom 16 build with the fix.  The fix has also been moved into the latest version of SmarterMail and will be available in the next public release.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Patrick Hedgepath Replied
Thanks. I am currently using 
                        SmarterMail Enterprise
                        Build 6928 (Dec 20, 2018)
Is it fixed in this build? I assume this is version 17.x but it doesn't seem to list the number version anymore under about.

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Robert Emmett Replied
Employee Post
Patrick, 6928 is the latest SmarterMail version (formerly called SmarterMail 17).  I provided a link to a custom build in a ticket I created with you.  Either you can try that custom build or wait until the next public release of SmarterMail, which will include the fix as well.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Patrick Hedgepath Replied
Ok I can wait. Like I said I already manually deleted all those emails. Just would have been so nice to be able to one click it.

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Robert Emmett Replied
Employee Post
Patrick, we have released Build 6948 that includes the fix mentioned earlier.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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