2
Completed (Deleted) Filter: None
Question asked by Andy Therkildsen - 12/15/2018 at 5:06 PM
Answered
Question:   I can't find anything on this maybe someone can help me locate a reason why some messages are marked:  "Delivery for sender@domain.com to recipient@mydomain.com has completed (Deleted) Filter: None"
1.  Message never shows up in user inbox recipient@mydomain.com.
Here is a full Delivery log:

[2018.12.15] 02:48:41 [07377] Delivery started for noreply@dmarc.yahoo.com at 2:48:41 AM
[2018.12.15] 02:48:53 [07377] Spam check results: [_REVERSEDNSLOOKUP: passed], [_COMMTOUCH: 12,Bulk], [_INTERNALSPAMASSASSIN: 0:0], [_SPF: None], [_DK: None], [_DKIM: Pass], [_CUSTOMRULES: ], [BARRACUDA BRBL: passed]
[2018.12.15] 02:48:56 [07377] Starting local delivery to dmarc@mydomain.com
[2018.12.15] 02:48:56 [07377] Delivery for noreply@dmarc.yahoo.com to dmarc@mydomain.com has completed (Deleted) Filter: None
[2018.12.15] 02:48:56 [07377] End delivery to dmarc@mydomain.com
[2018.12.15] 02:48:56 [07377] Delivery finished for noreply@dmarc.yahoo.com at 2:48:56 AM    [id:-44779407377]

We do delete messages if spam weight is too high:
".....has completed (Deleted) Filter: Spam (Weight: 52), Action (Global Level): Delete"

or if its a content filter, logs would show me which one removed it:
".....has completed (Deleted) Filter: Internal Blocked Senders"

This one I can't figure out:
".....has completed (Deleted) Filter: None"

I did check and didn't find any Content Filters called "None".

Thanks for your help.

6 Replies

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0
Andy Therkildsen Replied
Here is an interesting one:
[2018.12.17] 02:21:42 [74903] Delivery for noreply@dmarc.yahoo.com to dmarc@mydomain.com has completed (Deleted) Filter: Spam (Weight: 12), Action (Global Level): MoveToFolder Junk E-Mail

Message is not in Junk E-Mail folder.
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Andy Therkildsen Replied
Trusted senders doesn't seem to help much:

[2018.12.17] 01:02:27 [74323] Skipping spam filtering: Trusted Sender (user level)
[2018.12.17] 01:02:27 [74323] Delivery for noreply@dmarc.yahoo.com to dmarc@mydomain.com has completed (Deleted) Filter: None

0
Matt Petty Replied
Employee Post
If you see Filter: None, then nothing special was performed and it should be a normal inbox delivery to the user.
Matt Petty Software Developer SmarterTools Inc. www.smartertools.com
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Andy Therkildsen Replied
I would agree, but the message is not there.  Please note (Deleted) status in delivery log confirming message was removed for some reason.
0
Employee Replied
Employee Post Marked As Answer
Hi Andy, 

The Maintenance and Support on your SmarterMail license entitles you to free technical support. I've started a ticket with our support team to troubleshoot this issue directly. When we've determined the problem, we can update this thread to inform anyone else that's experiencing this. 
1
Andy Therkildsen Replied
Great Support!  just told me to upgrade to SM16 and closed my ticket :(

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