Hello Matt, 

Your license has active Maintenance and Support which allows you to receive free, unlimited technical support for issues like this. I went ahead and started a support ticket to address this issue. You should receive the Support Department autoresponder shortly. You can reply via email and access your ticket online by logging in here: https://www.smartertools.com/account/#/support. If you could, please also submit a Remote Server Access Agreement that will allow the support agent to take a look at what you're seeing. 

Thank you,