Hi, I have been given the task to integrate our software into SmarterTrack, i.e. allow users to log/create tickets directly to our smartertrack instance.

Initially I have been trying to call the endpoint 'svcTickets' and invoke the 'GetTicketCounts_Global' method as a simple test.

At the moment I don't receive any response whatsoever. I have used the following thread as a starting point as I found no other relevant posts as yet:

'/community/a87958/sample-_net-code-for-consuming-api.aspx'

Using the sample app contained in the post, I attempt to call the svcTickets endpoint stated above but I receive an HTTP500 (Internal Server Error) response.

I'm assuming I cannot use the sample app as a starting point? Or is there another issue I am not aware of?

Is there a guide available to enable me to accomplish the task of submitting tickets from our application?

Thanks in advance,

Regards,

Colin