Is everyone seeing the SmarterMail Enterprise Build 6911 (Dec 3, 2018) Super Slow?
Question asked by Scott Carullo - December 6 at 8:04 AM
Answered
Its real painful doing just about anything for us:  moving emails to folders from inbox, searching, deleting, etc.  Since the upgrade we went back in time as far as performance goes.  Just wanting to see if others are experiencing the same performance issues or if we are the lucky ones again.  Thanks

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2
Tim Uzzanti Replied
Employee Post
We have one report of 100% CPU.  Every other speed related ticket etc. has been how fast it is and how much we reduced startup times etc.  We just got a ticket in for a customer who had a 5 minute startup time and with the new release he is at 25 seconds.  If you have any concerns, please contact support.  We are doing no new work and all employees are focused on looking at ANY and ALL tickets.  If an issue or issues do arise, all resources are available.

There have been some smaller fixes and we will be releasing Builds pretty regularly.  Build 6913 was released last night.
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Gabriele Maoret Replied
mine is lightning fast ...
1
Shivam Parikh Replied
No issue in terms of speed on our server either. 
1
viv burrows Replied
Fabulously quick here too
2
Tim Uzzanti Replied
Employee Post
I was just updated on the customer with the 100% CPU issue.  The was the result of an unusually large greylisting file so this issue wouldn't affect most customers.  We have already resolved the issue and it will be available in the next Build which will probably be on Friday.
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Scott Carullo Replied
Well, maybe its related to the size of mailbox data etc.  I just moved an email from inbox to a folder and it took about 20 seconds for the message to disappear under the search results I had.  I'll look into this more on our end as far as CPU and the SSD storage array.  We have about 1000Gb of mail storage usage maybe that is a difference between our systems maybe not, could any of you share the mail storage size and what you are running it on?  Our server is running on a ZEN host in a cluster and has been assigned 12Gb of RAM and 8 cores from CPU.  I am also going to investigate whether it is still indexing.  i can say that yesterday we went from build 6911 to 6913 and it was much faster in general than when I started this post, but searching and moving emails still seems real slow compared to the previous major version running last week.  I'll keep looking and reviewing this thread, thanks for your time in responding and feedback.
1
Tim Uzzanti Replied
Employee Post
Yea, you are probably still indexing the mailboxes on the server.  The upgrade requires everything to be re-indexed because we have a significantly newer and faster indexing system.  Indexing is at a very low priority to ensure all other activity on the server is at full speed.
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Scott Carullo Replied
Ok, I have a bit more info and another question.  First, it appears slow only when i search a folder (searching isn't fast) and then the results are listed (lets say my search is the word "west").  Now with those results I highlight and delete a single email in the results list, it takes about 10 seconds or so.  If I take one of the messages from the results and move it to a folder, it takes longer, maybe 15 seconds.  I see the memory usage spike on the server more than double normal usage when I perform either of these operations from web interface on client.   Question I have is how can I determine if the storage is still being indexed?  Thanks
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Tim Uzzanti Replied
Employee Post
We have noticed a slowdown when searching in conjunction with some actions on messages etc. It has been escalated and will be resolved early next week.  Those actions will be optimized.  It will not cause any issues on the server itself.
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
echoDreamz Replied
Ditto for us, our upgrade now as the CPU pegged at 100% using Friday's build. Hasnt left 100% for almost 2 hours now. Thought maybe it was the indexing, changed the max threads to 1, seems to be no difference between 1 and 16.

Christopher

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Tim Uzzanti Replied
Employee Post Marked As Answer
The search that Scott is referring to and we now see doesn't cause high CPU.  Matt was waiting for some communication last night from what I saw.  Matt's last response to our group chat was around 11pm and was asking for info.  Didn't see anything after that?
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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