SM17 - Autoresponder
Problem reported by Scott Forsythe - November 29 at 1:30 PM
Resolved
When going to Setting - Autoresponder the message "Object reference not set to an instance of an object" is displayed in the bottom right corner. Also, when you try to create an autoresponder and click Save the same message is displayed.

Can anyone else can reproduce? I'm wondering if I have a bad setup. I'm experiencing other strange problems. Thanks.

Reproduced with Firefox, Edge, and Chrome.
SmarterMail Diagnostics does not report errors.
SmarterMail Free Edition Build 6898

9 Replies

Reply to Thread
0
Thomas Lange Replied
Hi Scott,

I noticed such error messages at AutoResponder-site, but not all of our accounts/users are affected... I noticed it with newly created users... already reported this issue.
Running Enterprise 250 same build number you mention
2
Scott Forsythe Replied
Thanks Thomas. I reproduced on newly created accounts. I just tried an older account and didn't receive the error.
0
Thomas Lange Replied
Scott,
ok, so my feeling these messages are showing up only at newly created users/accounts  could be true :-) Thanks.
0
Larry Duran Replied
Employee Post
Hey Thomas I'm also able to reproduce it and it does seem to be related to new users.  I'll make sure we get this fixed.
Larry Duran
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Larry Duran Replied
Employee Post
This issue should be resolved in the current release of SmarterMail17.  If anybody else on the community can confirm it in their environment I'll go ahead and mark this as resolved.  Thanks.
Larry Duran
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Thomas Lange Replied
Hi Larry,

just tested it with (v17) build 6911 - the account that was newly created and that has had this error-message looks ok for me with actual build - no more error messages on opening and/or saving the settings.

and even eMClient and EWS/AutomaticReplies does not throw error messages anymore, so it looks fixed for me.
I will keep an eye on it if it stays stable during this week.

0
Larry Duran Replied
Employee Post
Ok Thomas thanks for the quick reply.  I'll mark this thread as fixed for now.  If you do run into any other issues let us know and we'll troubleshoot it further.
Larry Duran
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
2
Scott Forsythe Replied
The Autoresponder is now working for us also. I tested with the SM Free Edition Build 6911. Thanks!


0
Larry Duran Replied
Employee Post
Awesome!  Thanks for confirming that Scott.
Larry Duran
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

Reply to Thread