Call Logs vanished
Problem reported by Marieke Berting - November 19 at 5:06 AM
Resolved
Hello,
Somehow all call logs from one of our agents have vanished.
i've changed groups for multiple agent, they all kept theire call logs accept for one agent.
is theire a log or something were is can see what happened to them? and how can i restore them?


3 Replies

Reply to Thread
0
Andrew Barker Replied
Employee Post Marked As Resolution
The first thing I would try to find the missing call logs would be to use the advanced search. For the "Items to Include" option, make sure to select "Only deleted items". If the call logs were simply deleted, then this should bring them up. You can then check the history on the call logs to see who deleted them. If they still don't show up that way, it may be necessary to open a support ticket for further investigation.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

0
Marieke Berting Replied
Hi Andrew, 
Thank you for you're reaction, i've tried that but sadly wasen't able to find them.
are the call logs connected to the user or to the group, or both?
0
Andrew Barker Replied
Employee Post
Call Logs are associated with both a group and a user.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

Reply to Thread