MailService.exe crash
Problem reported by David Thomas - November 9, 2018 at 2:43 AM
Submitted
Since yesterday, we have had a problem with our Smartermail installation.
Server : Windows Server 2012 R2

yesterday at 16:34
Smartermail : 16.3.6870

Application: MailService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FF8D7E563B0 (00007FF8D7D20000) with exit code 80131506.

Faulting application name: MailService.exe, version: 16.3.6870.30534, time stamp: 0x5bcf53ab
Faulting module name: clr.dll, version: 4.7.3190.0, time stamp: 0x5b693b48
Exception code: 0xc0000005
Fault offset: 0x00000000001363b0
Faulting process id: 0x49c
Faulting application start time: 0x01d46bff14c96d14
Faulting application path: C:\Program Files (x86)\SmarterTools\SmarterMail\Service\MailService.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
Report Id: c12e6bcd-e36b-11e8-8121-c477d0556725
Faulting package full name:
Faulting package-relative application ID:

last night, update of smartermail (16.3.6885) and.NET Framework (KB4462921 and KB4462502)

today at 09:38

Application: MailService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FFF4A90F0DA (00007FFF4A760000) with exit code 80131506.

Faulting application name: MailService.exe, version: 16.3.6885.29302, time stamp: 0x5be3108c
Faulting module name: clr.dll, version: 4.7.3221.0, time stamp: 0x5b885a56
Exception code: 0xc0000005
Fault offset: 0x00000000001af0da
Faulting process id: 0x4b8
Faulting application start time: 0x01d47797666b8b1b
Faulting application path: C:\Program Files (x86)\SmarterTools\SmarterMail\Service\MailService.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
Report Id: e22bbdac-e3fa-11e8-8123-84d9a565a8cf
Faulting package full name:
Faulting package-relative application ID:

Any ideas?

9 Replies

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4
Scarab Replied
I've been getting these as well. 3 times yesterday and once today on v16.3.6885 Enterprise running under Win2016. Hopefully someone at SM has some insight as to the cause and a fix.
2
Ionel Aurelian Rau Replied
Really disconcerting. So v16.3.6885 is not worth updating to?
6
Scott Forsythe Replied
We also had crashes about a week ago with SM Version 15.7.6821. We upgraded to 15.7.6855 and haven't crashed since. I'm not totally confident that the problem was fixed since it wasn't mentioned in the release notes.

With our problem, the SM service stopped and we received the same error in the Application log:
"The process was terminated due to an internal error in the .NET Runtime...with exit code 80131506"

Vote this thread up.
4
Hamad Raza Replied
We also had this crash today. SmarterMail Enterprise 16.3.6893.

Error Code : 1023                    
Application: MailService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 000007FEF93D63B0 (000007FEF92A0000) with exit code 80131506.
4
Alain Néris Replied
We also had exactly the same issue yesterday on SM 15.7.6885 

Application : MailService.exe
Version du Framework : v4.0.30319
Description : le processus a été arrêté en raison d'une erreur interne dans le runtime .NET à l'adresse IP 000007FEF80BF0DA (000007FEF7F10000) avec le code de sortie 80131506.

It occcured only since 07/2018

14/07
25/07
24/08
07/09
21/11
23/11 (one more)

and never before.

I have just re-open a ticket. Hope it helps SM people to fix it.



3
echoDreamz Replied
We had this error the day after we did the 6885 upgrade. Havent seen it since though.

Application: MailService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FFE09B7F13D (00007FFE099D0000) with exit code 80131506.
From what I know, 80131506 is a ExecutionEngineException, which is a pretty bad internal exception in the .net runtime.

Christopher

0
Scott Lies Replied
Had this issue come up today.   
Bad thing was no alert.  Just a hard crash.    Has there been any resolution?
version: 16.3.6893
0
Scott Lies Replied
Followup.   It generated 2 Errors...

Application: MailService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FF9893CF13D (00007FF989220000) with exit code 80131506.

-------------------------------------


Faulting application name: MailService.exe, version: 16.3.6893.30787, time stamp: 0x5beda7fb
Faulting module name: clr.dll, version: 4.7.3221.0, time stamp: 0x5b885a56
Exception code: 0xc0000005
Fault offset: 0x00000000001af13d
Faulting process id: 0x2ac8
Faulting application start time: 0x01d47e9ecbb9b97d
Faulting application path: C:\Program Files (x86)\SmarterTools\SmarterMail\Service\MailService.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
Report Id: a020f470-c505-4f11-ba11-97aadb080ee4
Faulting package full name:
Faulting package-relative application ID:




2
Scott Forsythe Replied
Hey Scott, Just curious... Was there a .NET Runtime error in the Windows Application log? Below is the description we receive in our App log when the SM service stops:

"The process was terminated due to an internal error in the .NET Runtime...with exit code 80131506"

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