Thousands of duplicates of the same email
Problem reported by Anthony York - November 2 at 4:05 AM
Being Fixed
I have a client thats had an issue after he marked everything in his archive folder to read.
This caused 1 particular email to duplicate tens of thousands of times.
Now I could just delete all the duplicates but i'm concerned if i do a bulk delete that it may cause further issues if there's a bulk issue?
Anyone had anything similar?

8 Replies

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Robert Emmett Replied
Employee Post
Anthony, thank you for reporting this issue.  What client and protocol is the client using that caused the duplications?
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Anthony York Replied
He uses IMAP in general but he does have a POP account (Outlook) setup to just archive emails (this only collects, the SMTP details are blank).
He uses AirMail on the Mac on desktop and IOS Mail on his iPhone.
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Robert Emmett Replied
Employee Post
I have added this to our bugs list.  I'll update this thread with what we find.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Anthony York Replied
Thanks, we've tried deleting in bulk from AirMail and we just get the spinny wheel as if its locked up, obviously this may take a while to run, so we'll leave it like that until tomorrow.
If that doesn't work, we'll attempt a bulk delete directly from SmarterMail.
1
Anthony York Replied
Is there a limit of around 20000 emails you can delete at a time from the smartermail interface (thats all it shows me)?
Or is that the limit that the software can process.
If I delete all the emails from AirMail (3rd party client IMAP) then things just lock up (AirMail) and it gets nowhere (smartermail doesn't delete them).
If i delete the max i can highlight (just under 20000) from within SmarterMail, then this deletes those and then presents me with the next 20000 ish (19934 or something). This is actually working.

So the issues:
1) How did this massive amount of the same email arrive in the first place
2) I can't seem to do bulk processes from a 3rd party application like AirMail or IOS Mail.
3) I only seem to be able to process upto 20000 emails at a time.

Thanks

1
Anthony York Replied
I've discovered a couple of other issues while clearing down the 200000+ of the same email.
All actions were done in SmarterMail interface:
1) When you do a search on that name you are only returned around 20000 of those results (I know this because once you've deleted those items you are presented with another 20000 ish)

2) When you delete that amount of items, it shows the system deleting them fairly quickly but then looks like it hangs, but it isn't hanging, it then indexes that mailbox and then optimises that mailbox, this takes longer than the delete itself but there's no notification that thats what its doing.

3) Once i'd cleared the emails I was being returned from the search (I thought i'd completed the task), when I then viewed without the search and discovered another 35000 that weren't being returned in the search and could only be viewed without searching.

So I think there's an issue with the search not being able to find all the items in that mailbox
There also seems to be a limit to the returned results.
The system could do with notifying the user that the mailbox is indexing and then optimising that mailbox just so you don't try and do other bulk processes or restart it because you think its locked up.
Thanks
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Paul Blank Replied
Which version of SmarterMail, please?
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Anthony York Replied
SmarterMail Enterprise Edition
Version: 16.3.6802

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