deleted items from IMAP client remained in the Inbox !

Dears ,

we have SmarterMail 13.1 , now we have an issue , when a client connect to the mailbox via IMAP and delete an item from Inbox , the Item will be copied to the Deleted folder and remains in the Inbox folder .

how can I solve this ,

I saw this article https://portal.smartertools.com/kb/a3242/unexpected-sync-behavior-with-outlook-and-imap.aspx , but it didn't worked !!

can some body tell me a solution ?

Thanks

Yad Rashid Replied

10/31/2018 at 10:52 AM

Dears at SmarterTools ,

The SmarterMail is a premium business product , I would expect a better response !

I have opened this conversation and it been more than 2 days and NO Reply !!!

we are running in a critical state , the deleted items are not actually deleted via IMAP it just copied to the deleted folder .

so how can we solve this issue in smartermail 13.1 ?

Thanks

Jeremie Jein Replied

11/1/2018 at 4:35 AM

Ionel Aurelian Rau Replied

11/1/2018 at 5:21 AM

Hehe, 2 days? I opened a discussion 6 months ago for a supported SM version and there was no reply since :)

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