How can I tell if Cyren AntoSpam is working as intended?
Question asked by Troy Bryan - October 22, 2018 at 11:03 AM
When I look at SPAM in my inbox and almost all of the SPAM in my junk folder it shows either Commtouch: 4 or Commtouch:0 on the overwhelming vast majority of items. I think the only reason many of these messages is getting flagged as SPAM is the free external SPAM Assasin I am using and not the expensive Commtouch. Some of these are really obvious SPAM getting high scores in Spam Assasin and found in several Black Lists but commtouch says 0.

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Andrea Rogers Replied
Employee Post
Hi Troy, 

When you log in as the Administrator, click on the Reports icon. Then select Cyren Premium Antispam from the navigation pane. You can review how many emails Cyren considered Confirmed, Suspected, Bulk and Unknown during the timeframe you specify. 

Andrea Rogers
Communications Specialist
SmarterTools Inc.

Troy Bryan Replied
Is this typical?? I mean seriously - It is finding less than 7% of the email it checks as SPAM and yet overall with the External SpamAssasin I installed - about 70% of email is flagged as SPAM. Surely a paid product should perform MUCH better??!!??
Robert Emmett Replied
Employee Post
Troy, in the Service folder locate the SubProcessConfig.xml file.  Edit the <Logging> element to True.  This will provide a cyren-{date}.log which can be reviewed to determine what Cyren is doing/not doing.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278

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