Please show also TO address in tickets
Idea shared by Roeland Buisman - 10/15/2018 at 3:26 AM
For Smartertrack 15, I hope you can make the real TO address visible:


customer: is sending an email as follows:

In this case I receive the ticket in the ticketsystem, but as you can see I was just in copy informational. But the TO address is not shown anywhere, so I can not see where my customer sent the email to, but it is important information to know.  At this moment we need to check always the RAW content to whom the email was addressed. therefore the TO emailaddress should be mentioned.

Please check the attached picture with suggested solution

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Andrew Barker Replied
Employee Post
This issue has been added to our internal tracking system for further discussion.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278


Do you have any updates regarding this request?

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