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I have a Global Event set to kick off an Auto-Close Notification to a ticket creator if the ticket is idle for 10 days. Inside the Canned-Reply being used, I am using the Variable Tokens #subject# and #ticketnumber#. These tokens are not being replaced when sent out.
Using: ST v14.0.6743.14154
Ben Santiardo, Programmer Analyst
Eastern Suffolk BOCES