Original attachments are included in replys
Problem reported by Harrison Cooper - October 5 at 10:15 AM
Submitted
An email with an attachment or attachments comes in, I hit reply and the original attachments are all included for some reason. I applied update Version: 16.3.6843 problem still occurs. Reset both Firefox and Chrome to default  (clearing history, cache... everything). But problem still remained.  
Need to resolve this.

4 Replies

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Robert Emmett Replied
Employee Post
Do you have inline images in the email?  If so, those would be included.  We are currently unable to replicate on our 16.3.6843 servers.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Harrison Cooper Replied
Hi no these are standard PDF's and word docs. So as users try to send, the reply email they get an over limit error as all those attachments are included.  At times the attachments are hidden and one would have to save to drafts then edit in order to remove it.
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Robert Emmett Replied
Employee Post
And the users are using the webmail interface in either FireFox or Chrome?  No other client is being used?
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Robert Emmett Replied
Employee Post
Can you send an email to sales@smartertools.com attn: Robert Emmett with a zipped copy of the EML that is exhibiting this behavior?  Thank you.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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