I know I'm not quite up to date with the latest version, but I've been fighting abuse detection rule issues for some time now and don't seem to be able to get around them completely.
I have two rules in place to combat outgoing spam that I want our own domain to be excluded from. We are a web host and frequently need to send large volumes of email and/or don't need bounces to block us (We apparently have some clients who haven't kept their accounts up to date, and I'll need to figure out who they are and resolve the issue, but for now I just want to resolve the problem if I can.)
One of the rules blocks outbound email for an account that bounces email 10 times within 5 minutes. This rule I cannot seem to work around. The sending IP (our website IP) is in the IP bypass list, but our support email address (which sends these emails) continues to be blocked when this happens.
The other rule blocks for a volume of email in 5 minutes, and I can work around that by setting the volume higher, but I'd rather leave the volume at the lower value and have the rule NOT apply to our own email.
Is there something I've missed to allow our own website to generate emails that will not be subject to these rules?