Problems with Remember Me AGAIN (6843)
Problem reported by Neal Culiner - September 29 at 7:31 PM
Resolved
Setting up a new Macbook Pro I installed Chrome, used 1Password to login to web mail and remember me ON and all was fine. Later I come back to Chrome to check web mail and I'm shown a login screen again. Hmmm, I used remember me an hour ago, why am I seeing this? I try to login and use remember me, nope, can't, and now I can't even login, says my login is bad even manually typing it.  No idea why, not hacked...Mac Mail is connecting fine.  No idea what's wrong now, but another disappointing bug with SM 16.

8 Replies

Reply to Thread
0
Neal Culiner Replied
I was able to login using my admin access, logged out and still can't login to my account. Back logged in via admin and impersonate me and I see the following error on the lower right:

Source array was not long enough. Check srcIndex and length, and the array's lower bounds.

0
Derek Curtis Replied
Employee Post
Thanks, Neal. I'll get this in front of the developers. 
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
0
Neal Culiner Replied
Restarted the service on the server and I can login again.
0
Neal Culiner Replied
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 12:04:14 AM]
[2018.09.29] http://mail.[removed].com/wp-login.php
[2018.09.29]
[2018.09.29] Application Error. Message: The controller for path '/wp-login.php' was not found or does not implement IController., Stack Trace:    at System.Web.Mvc.DefaultControllerFactory.GetControllerInstance(RequestContext requestContext, Type controllerType)
[2018.09.29]    at System.Web.Mvc.DefaultControllerFactory.CreateController(RequestContext requestContext, String controllerName)
[2018.09.29]    at System.Web.Mvc.MvcHandler.ProcessRequestInit(HttpContextBase httpContext, IController& controller, IControllerFactory& factory)
[2018.09.29]    at System.Web.Mvc.MvcHandler.BeginProcessRequest(HttpContextBase httpContext, AsyncCallback callback, Object state)
[2018.09.29]    at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
[2018.09.29]    at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
[2018.09.29]    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 12:04:48 AM]
[2018.09.29] http://mail.[removed].com/robots.txt
[2018.09.29]
[2018.09.29] Application Error. Message: The controller for path '/robots.txt' was not found or does not implement IController., Stack Trace:    at System.Web.Mvc.DefaultControllerFactory.GetControllerInstance(RequestContext requestContext, Type controllerType)
[2018.09.29]    at System.Web.Mvc.DefaultControllerFactory.CreateController(RequestContext requestContext, String controllerName)
[2018.09.29]    at System.Web.Mvc.MvcHandler.ProcessRequestInit(HttpContextBase httpContext, IController& controller, IControllerFactory& factory)
[2018.09.29]    at System.Web.Mvc.MvcHandler.BeginProcessRequest(HttpContextBase httpContext, AsyncCallback callback, Object state)
[2018.09.29]    at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
[2018.09.29]    at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
[2018.09.29]    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 7:49:36 AM]
[2018.09.29]
[2018.09.29] PING removing dead session (cleanup) for [removed] / 023db7720d4c4ad6a8ea6fd4724fb8e2
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 7:50:26 AM]
[2018.09.29]
[2018.09.29] PING removing dead session (cleanup) for [removed] / afc7725101324be09dd489ac7ff27987
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 9:50:00 AM]
[2018.09.29] http://mail.[removed].com/robots.txt
[2018.09.29]
[2018.09.29] Application Error. Message: The controller for path '/robots.txt' was not found or does not implement IController., Stack Trace:    at System.Web.Mvc.DefaultControllerFactory.GetControllerInstance(RequestContext requestContext, Type controllerType)
[2018.09.29]    at System.Web.Mvc.DefaultControllerFactory.CreateController(RequestContext requestContext, String controllerName)
[2018.09.29]    at System.Web.Mvc.MvcHandler.ProcessRequestInit(HttpContextBase httpContext, IController& controller, IControllerFactory& factory)
[2018.09.29]    at System.Web.Mvc.MvcHandler.BeginProcessRequest(HttpContextBase httpContext, AsyncCallback callback, Object state)
[2018.09.29]    at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
[2018.09.29]    at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
[2018.09.29]    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 10:30:39 AM]
[2018.09.29] https://mail[removed].com/autodiscover/autodiscover.json?Email=goldie%40[removed].com&Protocol=EWS&RedirectCount=1
[2018.09.29]
[2018.09.29] Application Error. Message: The controller for path '/autodiscover/autodiscover.json' was not found or does not implement IController., Stack Trace:    at System.Web.Mvc.DefaultControllerFactory.GetControllerInstance(RequestContext requestContext, Type controllerType)
[2018.09.29]    at System.Web.Mvc.DefaultControllerFactory.CreateController(RequestContext requestContext, String controllerName)
[2018.09.29]    at System.Web.Mvc.MvcHandler.ProcessRequestInit(HttpContextBase httpContext, IController& controller, IControllerFactory& factory)
[2018.09.29]    at System.Web.Mvc.MvcHandler.BeginProcessRequest(HttpContextBase httpContext, AsyncCallback callback, Object state)
[2018.09.29]    at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
[2018.09.29]    at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
[2018.09.29]    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 1:52:50 PM]
[2018.09.29] https://mail.[removed].com/autodiscover/autodiscover.json?Email=goldie%40[removed].com&Protocol=EWS&RedirectCount=1
[2018.09.29]
[2018.09.29] Application Error. Message: The controller for path '/autodiscover/autodiscover.json' was not found or does not implement IController., Stack Trace:    at System.Web.Mvc.DefaultControllerFactory.GetControllerInstance(RequestContext requestContext, Type controllerType)
[2018.09.29]    at System.Web.Mvc.DefaultControllerFactory.CreateController(RequestContext requestContext, String controllerName)
[2018.09.29]    at System.Web.Mvc.MvcHandler.ProcessRequestInit(HttpContextBase httpContext, IController& controller, IControllerFactory& factory)
[2018.09.29]    at System.Web.Mvc.MvcHandler.BeginProcessRequest(HttpContextBase httpContext, AsyncCallback callback, Object state)
[2018.09.29]    at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
[2018.09.29]    at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
[2018.09.29]    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 2:16:11 PM]
[2018.09.29] https://mail.[removed].com/autodiscover/autodiscover.json?Email=goldie%40[removed]com&Protocol=EWS&RedirectCount=1
[2018.09.29]
[2018.09.29] Application Error. Message: The controller for path '/autodiscover/autodiscover.json' was not found or does not implement IController., Stack Trace:    at System.Web.Mvc.DefaultControllerFactory.GetControllerInstance(RequestContext requestContext, Type controllerType)
[2018.09.29]    at System.Web.Mvc.DefaultControllerFactory.CreateController(RequestContext requestContext, String controllerName)
[2018.09.29]    at System.Web.Mvc.MvcHandler.ProcessRequestInit(HttpContextBase httpContext, IController& controller, IControllerFactory& factory)
[2018.09.29]    at System.Web.Mvc.MvcHandler.BeginProcessRequest(HttpContextBase httpContext, AsyncCallback callback, Object state)
[2018.09.29]    at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
[2018.09.29]    at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
[2018.09.29]    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 2:27:42 PM]
[2018.09.29]
[2018.09.29] PING removing dead session (cleanup) for [removed] / 79b56d997d494baabb67d1d468685577
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 2:30:47 PM]
[2018.09.29]
[2018.09.29] PING removing dead session (cleanup) for [removed] / 97f3c74ad42543b39fb4e913ec2dd73b
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 2:40:03 PM]
[2018.09.29]
[2018.09.29] PING removing dead session (cleanup) for [removed] / 582159703dff40fcb0efc79e9a418070
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 2:42:53 PM]
[2018.09.29]
[2018.09.29] PING removing dead session (cleanup) for [removed] / ccfbde869f944e1e821571462eecb261
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 3:04:55 PM]
[2018.09.29]
[2018.09.29] PING removing dead session (cleanup) for [removed] / cd25868a64c24066a2662932fbb1f194
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 3:07:35 PM]
[2018.09.29]
[2018.09.29] PING removing dead session (cleanup) for [removed] / 0efd3f2e815b47f1a6ef8469e8379b0d
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 3:14:45 PM]
[2018.09.29]
[2018.09.29] PING removing dead session (cleanup) for [removed] / fcdbec82c19e4d80adc485b92071094a
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 3:20:26 PM]
[2018.09.29]
[2018.09.29] PING removing dead session (cleanup) for [removed] / 4513d8fc998f40488b2e70d438df4a53
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 6:01:46 PM]
[2018.09.29] http://mail.[removed].com/wp-login.php
[2018.09.29]
[2018.09.29] Application Error. Message: The controller for path '/wp-login.php' was not found or does not implement IController., Stack Trace:    at System.Web.Mvc.DefaultControllerFactory.GetControllerInstance(RequestContext requestContext, Type controllerType)
[2018.09.29]    at System.Web.Mvc.DefaultControllerFactory.CreateController(RequestContext requestContext, String controllerName)
[2018.09.29]    at System.Web.Mvc.MvcHandler.ProcessRequestInit(HttpContextBase httpContext, IController& controller, IControllerFactory& factory)
[2018.09.29]    at System.Web.Mvc.MvcHandler.BeginProcessRequest(HttpContextBase httpContext, AsyncCallback callback, Object state)
[2018.09.29]    at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
[2018.09.29]    at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
[2018.09.29]    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 6:01:46 PM]
[2018.09.29] http://mail.[removed].com/blog/wp-login.php
[2018.09.29]
[2018.09.29] Application Error. Message: The controller for path '/blog/wp-login.php' was not found or does not implement IController., Stack Trace:    at System.Web.Mvc.DefaultControllerFactory.GetControllerInstance(RequestContext requestContext, Type controllerType)
[2018.09.29]    at System.Web.Mvc.DefaultControllerFactory.CreateController(RequestContext requestContext, String controllerName)
[2018.09.29]    at System.Web.Mvc.MvcHandler.ProcessRequestInit(HttpContextBase httpContext, IController& controller, IControllerFactory& factory)
[2018.09.29]    at System.Web.Mvc.MvcHandler.BeginProcessRequest(HttpContextBase httpContext, AsyncCallback callback, Object state)
[2018.09.29]    at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
[2018.09.29]    at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
[2018.09.29]    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 6:01:46 PM]
[2018.09.29] http://mail.[removed].com/wordpress/wp-login.php
[2018.09.29]
[2018.09.29] Application Error. Message: The controller for path '/wordpress/wp-login.php' was not found or does not implement IController., Stack Trace:    at System.Web.Mvc.DefaultControllerFactory.GetControllerInstance(RequestContext requestContext, Type controllerType)
[2018.09.29]    at System.Web.Mvc.DefaultControllerFactory.CreateController(RequestContext requestContext, String controllerName)
[2018.09.29]    at System.Web.Mvc.MvcHandler.ProcessRequestInit(HttpContextBase httpContext, IController& controller, IControllerFactory& factory)
[2018.09.29]    at System.Web.Mvc.MvcHandler.BeginProcessRequest(HttpContextBase httpContext, AsyncCallback callback, Object state)
[2018.09.29]    at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
[2018.09.29]    at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
[2018.09.29]    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 6:01:46 PM]
[2018.09.29] http://mail.[removed].com/wp/wp-login.php
[2018.09.29]
[2018.09.29] Application Error. Message: The controller for path '/wp/wp-login.php' was not found or does not implement IController., Stack Trace:    at System.Web.Mvc.DefaultControllerFactory.GetControllerInstance(RequestContext requestContext, Type controllerType)
[2018.09.29]    at System.Web.Mvc.DefaultControllerFactory.CreateController(RequestContext requestContext, String controllerName)
[2018.09.29]    at System.Web.Mvc.MvcHandler.ProcessRequestInit(HttpContextBase httpContext, IController& controller, IControllerFactory& factory)
[2018.09.29]    at System.Web.Mvc.MvcHandler.BeginProcessRequest(HttpContextBase httpContext, AsyncCallback callback, Object state)
[2018.09.29]    at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
[2018.09.29]    at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
[2018.09.29]    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 7:18:59 PM]
[2018.09.29]
[2018.09.29] PING removing dead session (cleanup) for [removed] / 68a61f4e60ac4371a03b7ce31bf85baf
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 7:58:26 PM]
[2018.09.29] https://mail.[removed].com/interface/app/email/templates/<a target="_blank" href="http:/www.apple.com/support/images/emails/2015/arrow-right.png">http:/www.apple.com/support/images/emails/2015/arrow-right.png</a>
[2018.09.29]
[2018.09.29] Application Error. Message: A potentially dangerous Request.Path value was detected from the client (<)., Stack Trace:    at System.Web.HttpRequest.ValidateInputIfRequiredByConfig()
[2018.09.29]    at System.Web.HttpApplication.PipelineStepManager.ValidateHelper(HttpContext context)
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 7:58:26 PM]
[2018.09.29] https://mail.[removed].com/interface/app/email/templates/<a target="_blank" href="http:/www.apple.com/support/images/emails/2015/apple-icon_2x.png">http:/www.apple.com/support/images/emails/2015/apple-icon_2x.png</a>
[2018.09.29]
[2018.09.29] Application Error. Message: A potentially dangerous Request.Path value was detected from the client (<)., Stack Trace:    at System.Web.HttpRequest.ValidateInputIfRequiredByConfig()
[2018.09.29]    at System.Web.HttpApplication.PipelineStepManager.ValidateHelper(HttpContext context)
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 7:58:26 PM]
[2018.09.29] https://mail.[removed].com/interface/app/email/templates/<a target="_blank" href="http:/www.apple.com/support/images/emails/2015/arrow-right.png">http:/www.apple.com/support/images/emails/2015/arrow-right.png</a>
[2018.09.29]
[2018.09.29] Application Error. Message: A potentially dangerous Request.Path value was detected from the client (<)., Stack Trace:    at System.Web.HttpRequest.ValidateInputIfRequiredByConfig()
[2018.09.29]    at System.Web.HttpApplication.PipelineStepManager.ValidateHelper(HttpContext context)
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 7:58:26 PM]
[2018.09.29] https://mail.[removed].com/interface/app/email/templates/<a target="_blank" href="http:/www.apple.com/support/images/emails/2015/apple-icon_2x.png">http:/www.apple.com/support/images/emails/2015/apple-icon_2x.png</a>
[2018.09.29]
[2018.09.29] Application Error. Message: A potentially dangerous Request.Path value was detected from the client (<)., Stack Trace:    at System.Web.HttpRequest.ValidateInputIfRequiredByConfig()
[2018.09.29]    at System.Web.HttpApplication.PipelineStepManager.ValidateHelper(HttpContext context)
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 9:50:05 PM]
[2018.09.29]
[2018.09.29] PING removing dead session (cleanup) for [removed] / 025ec1cf6ca54f07ac0554c8decf6389
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 9:50:10 PM]
[2018.09.29]
[2018.09.29] PING removing dead session (cleanup) for [removed] / 49a19fbe78114def8465b96e18b89a8a
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 9:59:41 PM]
[2018.09.29]
[2018.09.29] PING removing dead session (cleanup) for [removed] / 5ef09d1d52b245cb80e7fa24ab862608
[2018.09.29] =======
[2018.09.29] [CurrentUser: SYSTEM]
[2018.09.29] [9/29/2018 9:59:46 PM]
[2018.09.29]
[2018.09.29] PING removing dead session (cleanup) for [removed] / c591f09634914b9dad10167ee0855ef1


0
Neal Culiner Replied
Also FYI, I could download all logs except the Error log. When in the Error log area and clicking download, it showed an error message on the lower right. Again, all other log areas would download.
0
Andrea Rogers Replied
Employee Post
Hey Neal,

I'm sorry you're still running into trouble with the Remember Me feature. I can understand your disappointment and hope we can get this new issue resolved quickly. Thank you for providing the log snippet as well. I am to replicate the issue downloading the Error logs and will let the developers know. 

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

0
Andrea Rogers Replied
Employee Post
Hi Neal,

I heard from the development team regarding this issue. It appears this is not directly related to the Remember Me feature but IIS instead: "There's a routing issue causing incorrect error codes to be returned for some URL's which is causing 403 (forbidden) errors and preventing certain functions from working." The development team is working to resolve this, and I will send you an update as soon as I have more details. 

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

0
Robert Emmett Replied
Employee Post
Neal, this issue should be fixed in the next minor release.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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