rfc 5322 2.1.1 550 Maximum line length exceeded
Problem reported by Richard Frank - September 27 at 8:52 AM
Resolved
rfc 5322 2.1.1
rsp: 550 Maximum line length exceeded

customer of mine replies to an email and includes 6 pictures < 100KB 
and some other attachments with no extension. Probably his Phone uploading this



those attachments without extension contains 4 empty lines in  it. 

the tekst in the mail looks normally.

what can trigger rfc 5322 2.1.1


10 Replies

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0
Richard Frank Replied
Hello,

I had a second customer using the webmail with this problem.

Curious if other SM users have heard about this problem too.
0
Scarab Replied
Is this the "rsp: 550 Maximum line length exceeded" error?

I've gotten a few of those lately (can't remember as of what minor version of v16). Not enough to panic about, but enough to have me scratching my head. Seems to happen with Multi-Part MIME format messages with attachments. When sent as a Plain-Text message in webmail the problem goes away. I have also seen this happen with sending via an email client to SmarterMail recently too.

0
Richard Frank Replied
Yes, thans Scarab. That's the error. I editted the subject.
I'm gonna open a support ticket
0
Richard Frank Replied
I opened support call and they are working on it.
It's just difficult to replicate, so if you have any extra information like browser or circumstances when this happends please add it to this thread.
0
Kevin McNally Replied
This has also started happening to me since upgrading to 16.3.6841 when I email certain people using webmail.

Kevin

Kevin McNally
Interactive Palette, Inc.
0
Kevin McNally Replied
Is there any update on this? We are not able to forward any emails to our Freshdesk account. They all come back with this error:

Reason: Remote host said: 500 Line length exceeded. See RFC 2821 #4.5.3.1.
Kevin McNally
Interactive Palette, Inc.
1
Matthew Kides Replied
Employee Post Marked As Resolution
Hello All,
This issue has been fixed and will be included in our next release. The issue was caused mostly by forwarding messages with base64 attachments.
Matthew Kides
Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Richard Frank Replied
Great and thanks
Can't wait :)
0
Tiago Dias Replied
this is solved in this version:16.3.6870  ?
1
Robert Emmett Replied
Employee Post
Tiago, it was resolved in 16.3.6855.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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