Outlook 2016 receives email as raw content
Problem reported by Ng Cher Choon - September 24 at 6:56 PM
Submitted
One of my customer receives an internal email. It is being sent as a plain text via the sender's iPhone.

The receiving end could see the email message properly in webmail. However, when seen on Outlook 2016, it was being seen as a raw content with all those "=20" lines and other formatting codes appearing in the email. It is exactly the same if we see the message in the raw content in Webmail.

Also, another observation seen when the message was opened in in Outlook 2016 was "This message has extra line breaks". We click on it but there was not much changes in the formatting of the email. This means the formatting codes still appears in the email message in Outlook.

An example of the how the partial message is being seen as raw message in Webmail and in Outlook 2016

------=_Part_2980_676809673.1537796764206
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable


 =20
 =20


 =20
 =20
 =20
   =20
    =09
    =09Hi joanna,=C2=A0
Pls check with me tomorrow on circularisation of the confirmation letter fo=
r geraldine, to relevant parties.=C2=A0Best regards.=C2=A0



    =09

    =09Get Outlook for iOS
   =20
 =20

------------------------------

How can we resolve this?

Thanks

3 Replies

Reply to Thread
1
Ng Cher Choon Replied
The whole raw data is extracted for investigation. Can Smartermail engineer look into it?


Date: Mon, 24 Sep 2018 13:46:04 +0000 (UTC)
Sender: <user1@example.com>
To: Joanna Low <user2@example.com>
Message-ID: <2C665BE0A7EED4D6.82AA19F1-9454-4103-AE62-4A03719C4C6C@mail.outlook.com>
Subject: Confirmation letter to GO
MIME-Version: 1.0
Content-Type: multipart/alternative; ;
    boundary="----=_Part_2980_676809673.1537796764206"X-Mailer: Outlook for iOS and Android
From: "Ooi Chee Eng" <user1@example.com>
X-SmarterMail-TotalSpamWeight: 0 (Authenticated)

------=_Part_2980_676809673.1537796764206
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable


 =20
 =20


 =20
 =20
 =20
   =20
    =09
    =09Hi joanna,=C2=A0
Pls check with me tomorrow on circularisation of the confirmation letter fo=
r geraldine, to relevant parties.=C2=A0Best regards.=C2=A0



    =09

    =09Get Outlook for iOS
   =20
 =20

------=_Part_2980_676809673.1537796764206
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable

<html dir=3D"ltr"><head>
  <style id=3D"ms-outlook-ios-style" type=3D"text/css">html {
background-color: transparent;
}

body {
color: #333;
line-height: 150%;
font-family: "-apple-system", "HelveticaNeue";
margin: 0;
}

.ms-outlook-ios-reference-expand {
display: block;
color: #999;
padding: 20px 0px;
text-decoration: none;
}

.ms-outlook-ios-availability-container {
max-width: 500px;
margin: auto;
padding: 12px 15px 15px 15px;
border: 1px solid #C7E0F4;
border-radius: 4px;
}

.ms-outlook-ios-availability-container > .ms-outlook-ios-availability-delet=
e-button {
width: 25px;
height: 25px;
right: -12px;
top: -12px;
background-image: url("data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAEsAAA=
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BzRAPSFNM7HEAAAAASUVORK5CYII=3D");
background-size: 25px 25px;
background-position: center;
}

#ms-outlook-ios-main-container {
margin: 0 0 0 0;
margin-top: 120;
padding: 8;
}

#ms-outlook-ios-content-container {
padding: 0;
padding-top: 12;
padding-bottom: 20;
}

.ms-outlook-ios-mention {
color: #333;
background-color: #f1f1f1;
border-radius: 4px;
padding: 0 2px 0 2px;
pointer-events: none;
text-decoration: none;
}

.ms-outlook-ios-mention-external {
color: #ba8f0d;
background-color: #fdf7e7;
}</style><meta name=3D"viewport" content=3D"width=3Ddevice-width, user-scal=
able=3Dno, initial-scale=3D1.0"></head>
  <body style=3D"-webkit-tap-highlight-color: rgba(0, 0, 0, 0);"><!-- This =
file has been automatically generated. See web/README.md -->


 =20
 =20
 =20
    <div style=3D"direction: ltr;">
    =09
    =09<div>Hi joanna,&nbsp;</div><div style=3D"direction: ltr;"><br></div>=
<div style=3D"direction: ltr;">Pls check with me tomorrow on circularisatio=
n of the confirmation letter for geraldine, to relevant parties.&nbsp;</div=
><div style=3D"direction: ltr;">Best regards.&nbsp;</div><div style=3D"dire=
ction: ltr;"><br></div><div style=3D"direction: ltr;"><br></div><div style=
=3D"direction: ltr;"><br></div>
    =09<div><br></div>
    =09<div class=3D"ms-outlook-ios-signature">Get <a href=3D"https://aka.m=
s/o0ukef">Outlook for iOS</a></div>
    </div>
 =20
</body></html>
------=_Part_2980_676809673.1537796764206--

1
Manuel Martins Replied
Hi,

I Reported that situation 2 weeks ago, and till now SM haven't done nothing, not even a reply to my ticket.
Unfortunatly I decided to download to Version: 16.3.6802.

1
Ionel Aurelian Rau Replied

For us this issue and a few others introduced recently made SM unusable, so we downgraded to v16.3.6782 and we`ll stay on that for the foreseeable future. We`ve had so many issues and complaints after v16.3.6816 onward (ever since the size of the installer shrinked by 15%) that it`s unreal. 

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