Mail Containing HTML News Letters & Signitures
Problem reported by Hasham AR Wahaib - September 12 at 11:31 AM
Submitted
Hello Sir, 
I am using the latest Current Smarter mail 16.3.6821. (After the Recent Update) I started to notice that some of the email in my inbox are displaying HTML coding in the listing preview mode. (MY mail is configured as Exchange on my iPhone) Screen Shoots attached. 

Sorry there is no permission to attach File in the thread. 


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Hasham AR Wahaib Replied
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Hasham AR Wahaib Replied
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Ionel Aurelian Rau Replied
We are also seeing this - is no one else encountering the problem? This is really troublesome - please fix it ASAP!

We can see stuff like this with clients connected via EAS (Outlook 2016, smartphones):
This is a multipart message in MIME format.

--b89b38f489c14c42bea196e433fa814f
Content-Type: text/plain;
                charset="utf-8"
Content-Transfer-Encoding: quoted-printable

                                                                            =
                                                                            =
                     Sent from my [REDACTED] - [REDACTED]=
 - via [REDACTED]                                                   =
                                                                            =
                             From: auto-notify@ups.comSent: September 11, 2=
018 21:22To: [REDACTED]Subject: Notificare excep=C8=9Bie UP=
S, Num=C4=83r de urm=C4=83rire [REDACTED]





Statutul coletului dvs. s-a schimbat.

Motiv excep=C5=A3ie:=C2=A0Conform solicit=C4=83rii destinatarului, re=C5=A3=
inem coletul =C5=9Fi =C3=AEl contact=C4=83m pt. instruc=C5=A3iuni =C3=AEnai=
nte de trimiterea pt. v=C4=83muire.


Pentru a primi alerte prin SMS pentru coletele dumneavoastr=C4=83, vizita=
t=3DSet%20Delivery%20Instructions&WT.z_eCTAid=3Dct1_eml_GetSMSAlerts__ct1_e=
ml_qvn_eml_6exc&WT.z_edatesent=3D09112018&returnto=3Dhttps%3A%2F%2Fwwwapps.=
ups.com%2Fppc%2Fppc.html%2FpreferencePage%2FmychoicePreference?loc=3Dro_RO%=
23alertOptions

Pentru a schimba preferin=C5=A3ele UPS My Choice, accesa=C5=A3i https://www=
.ups.com/one-to-one/login?appid=3DTRK_MC_CTA&returntotext=3DManage%20Prefer=
ences&WT.z_eCTAid=3Dct1_eml_MgePref__ct1_eml_qvn_eml_6exc&WT.z_edatesent=3D=
09112018&returnto=3Dhttps%3A%2F%2Fwwwapps.ups.com%2Fppc%2Fppc.html%2Fprefer=
encePage%2FmychoicePreference%3Floc%3Dro_RO%26specMessType%3DqvnResidential=
Email

Pentru a vizualiza planificatorul dvs. de livr=C4=83ri, accesa=C5=A3i https=
://wwwapps.ups.com/mcdp?loc=3Dro_RO&caller=3DNESAlerts&reasonType=3DcheckFo=
rloginAndRegisternull&specMessType=3DqvnResidentialEmail&WT.z_eCTAid=3Dct1_=
eml_ViewPlan__ct1_eml_qvn_eml_6exc&WT.z_edatesent=3D09112018

La cererea [REDACTED], aceast=C4=83 notificare v=C4=83 avertizeaz=
=C4=83 cu privire la schimbarea status-ului expedi=C5=A3iei listate mai jos=
.

Detalii expedi=C5=A3ie

est?loc=3Dro_RO&Requester=3DNES&tracknum=[REDACTED]&AgreeToTermsA=
ndConditions=3Dyes&WT.z_eCTAid=3Dct1_eml_Tracking__ct1_eml_qvn_eml_6exc&WT.=
z_edatesent=3D09112018

Serviciu UPS:=C2=A0UPS WORLDWIDE SAVER

Num=C4=83r de referin=C5=A3=C4=83 1: ORDER #[REDACTED]
Num=C4=83r de referin=C5=A3=C4=83 2: DEV/ DELIVERY #[REDACTED]






The status of your parcel has changed.

Exception Reason:=C2=A0As requested by the receiver, we'll hold the package=
, and contact them for instruction before submitting for clearance.


To receive SMS alerts for your packages, visit https://www.ups.com/one-to-o=
ne/login?appid=3DTRK_MC_CTA&returntotext=3DSet%20Delivery%20Instructions&WT=
.z_eCTAid=3Dct1_eml_GetSMSAlerts__ct1_eml_qvn_eml_6exc&WT.z_edatesent=3D091=
12018&returnto=3Dhttps%3A%2F%2Fwwwapps.ups.com%2Fppc%2Fppc.html%2Fpreferenc=
ePage%2FmychoicePreference?loc=3Den_RO%23alertOptions

To change your UPS My Choice Preferences, visit https://www.ups.com/one-to-=
one/login?appid=3DTRK_MC_CTA&returntotext=3DManage%20Preferences&WT.z_eCTAi=
d=3Dct1_eml_MgePref__ct1_eml_qvn_eml_6exc&WT.z_edatesent=3D09112018&returnt=
o=3Dhttps%3A%2F%2Fwwwapps.ups.com%2Fppc%2Fppc.html%2FpreferencePage%2Fmycho=
icePreference%3Floc%3Den_RO%26specMessType%3DqvnResidentialEmail

To view your Delivery Planner, visit https://wwwapps.ups.com/mcdp?loc=3Den_=
RO&caller=3DNESAlerts&reasonType=3DcheckForloginAndRegisternull&specMessTyp=
e=3DqvnResidentialEmail&WT.z_eCTAid=3Dct1_eml_ViewPlan__ct1_eml_qvn_eml_6ex=
c&WT.z_edatesent=3D09112018

At the request of [REDACTED], this notice alerts you that the stat=
us of the shipment listed below has changed.

Shipment Detail

_RO&Requester=3DNES&tracknum=[REDACTED]&AgreeToTermsAndConditions=
=3Dyes&WT.z_eCTAid=3Dct1_eml_Tracking__ct1_eml_qvn_eml_6exc&WT.z_edatesent=
=3D09112018

UPS Service:=C2=A0UPS WORLDWIDE SAVER

Reference Number 1: ORDER #[REDACTED]
Reference Number 2: DEV/ DELIVERY #[REDACTED]

This is just one of the many mails received in the clients in the latest version (16.3.6821) and there is nothing we can do to restore the mail to its original state!

We`re also experiencing an issue where when replying some of the emails in TO or CC will have invalid characters added to them which makes them look like this:
';    "';    \ '\\ Name Name\\ ''\\ '"' ; ';    "';    \ '\\ Name Name\\ ''\\ '"' ; ';    ';    ';    ';    'Name Name''''' ; ';    "';    \ '\\ '"' ; ';    "';    \ '\\ 'Name Name'\\ ''\\ '"' <email@domain.com>

Obviously the mails will fail to be delivered.. We believe this is related to what Hasham reported.

Please fix the issue ASAP. In case there is a custom build addressing this problem, we`re willing to install that, so please let me know.
1
Ionel Aurelian Rau Replied
Anyone else seeing issues with HTML formatting in email clients? Or bad addresses when replying?
0
Hasham AR Wahaib Replied
If the (development team) Require I can create a test email for them on my server or other necessary arrangements so they can authenticate the issue and rectify it properly. 
1
Alessandro Pereira Replied
We have the same problem in WebMail

In the subject of the message WebMail presents several (;) (semicolon) in the text.

example

Subject: =?UTF-8?Q?Re=3A_UniversoNet_=2D_Atualiza=C3=A7=C3=B5es_importantes_em_sua_?=
    =?UTF-8?Q?integra=C3=A7=C3=A3o?=

Re: UniversoNet - Atualizações importantes em sua ; integração

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