We are using Smartermail 16 and our customer is using Outlook 2016.
Our customer is using EAS for their connection to their accounts. Everything works as accordingly except Contact.
So, we try on one of the customer's accounts using the "Add to Outlook" option found in the webmail for the Outlook contact.
We did that and we did see the Global Address List appearing in Outlook 2016. However, we faced some problems:
1. We made some changes to the Global Address List in the Smartermail as a domain admin but it did not sync with the Outlook
2. So, we deleted the Smartermail Global Address List in the contact within the Outlook.
3. Then we try to add it by "Add to Outlook" option again.
4. A new contact list called "Smartermail - My Contact" was added but the list was empty.
How do we get back the Global Address List inside the Outlook with the "Add to Outlook" option?