Reminder alert emails keep firing
Problem reported by Neal Culiner - September 16 at 6:47 AM
Resolved
SM 16..6830, I have a calendar appointment with a reminder. I get emails of reminders per my setup in SM. I've gotten 10 reminder emails this morning, at least. I went to SM and dismissed all alerts, they keep coming, I deleted the calendar event. Why do the emails keep coming and not just sending once?

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Robert Emmett Replied
Employee Post
Neal, thank you for reporting this. We will be looking into the matter.  To clarify, even with the calendar event deleted, you are still receiving notification emails?  Was this a personal calendar appointment?  A domain calendar appointment?  A meeting invite with attendees?  If you could provide a little more information, it will help with troubleshooting.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Neal Culiner Replied
No, I'm not receiving any more after deleting the event. I took a few minutes to try and find my notification settings such as where to configure getting emails of alerts and I can't find them. It's incredibly difficult and frustrating trying to find settings in SM 16 so I give up. You actually have my entire account in my open ticket so feel free to review my config in your system as I even got a notification from there as well.
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Andrea Rogers Replied
Employee Post
Hi Neal, 

This issue looks to be resolved in the latest release, 16.3.6855. Are you still receiving duplicate reminder emails for calendar appointments? 

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

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Neal Culiner Replied
I have not seen it recently, I'll let you know if it happens again.
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Andrea Rogers Replied
Employee Post
Thanks for the update, Neal! I'm going to mark this as Resolved for now. If you do see it again, please provide the configuration of your appointment and we'll try to replicate. 

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

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